Events and Experience Coordinator

Richland Library is seeking to hire a Full-Time Events & Experience Coordinator at our Main location within the Events and Experience Department.

Sample Duties:

• Coordinates special projects, meetings, professional conferences and events system-wide to include individual branches
• Coordinates space use for room reservations, requests, and rentals at Main and collaborates with branch staff to schedule space use throughout the system
• Provides consultation or recommendations to management regarding space use and matters related to space reservations and rentals
• Facilitates the contract process related to space rentals and assists with logistics for in-person and virtual events
• Verifies accuracy of all forms and documents submitted, customer specifications and requirements, and adherence to all guidelines related to external parties and space use
• Maintains a system-wide notification and tracking system related to all spaces available for public rental
• Maintain accurate records and documentation for all events, rentals and contracts
• Submits all requests for audiovisual components, furniture configurations, and other specifications to the appropriate staff per established protocols
• Assists with problem-solving related to customers and staff and with interpreting and communicating library policies and procedures
• Develops promotional and information materials related to space rental throughout the system; responds in person, by phone, and in writing to public inquiries regarding space rental and reservations
• Schedules and conducts library tours as requested
• Assists in overseeing grants and ensuring compliance
• Assist with requisitions (MUNIS) and floater schedules when needed
• Manage and respond to LibAnswers queue
• Participate in promotional opportunities for Library events which may include television, radio and others interviews.
• Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner and reports all safety hazards per established policies and procedures
• Attends and participates in staff, and professional group meetings; stays abreast of new trends and best practices
• Greets, engages, and assists diverse customers of the Library in a welcoming, professional, and respectful manner; successfully ascertains individualized needs and/or requirements for each customer
• Learns and consistently applies the Richland Library’s Customer Engagement Standards providing outgoing, genuine, and high-quality customer service to all internal and external customers
• Will be required to work outside of standard business hours, including nights and weekends based on organizational responsibilities and job requirements

Minimum Qualifications:

Bachelor’s degree in business or public administration, event management, or related field; supplemented by at least two (2) years of directly related experience; or an equivalent combination of education, certification, training, and/or experience.

Regular attendance at work on-site is essential to maintain the necessary teamwork, personal interaction, and supervision that this position requires.

Preferred Qualifications:

The ability to communicate in and understand Spanish, both orally and in writing

Location, Salary & Hours:

Where: Richland Library Main, 1431 Assembly Street, Columbia, SC 29201

Salary: $48,000 - $52,000 plus excellent benefits.

Hours: 37.5 hours per week to include occasional evening and weekend hours: Monday - Friday 9:00 am - 5:30 pm

Job Role & Level: P2; Pay Grade & Salary Band: 6; FLSA Status: Exempt

Deadline: Open Until filled. Applicants will be notified by email once the position is filled.

No phone calls and/or in person inquiries regarding status of applications. Applicants selected for interview will be contacted by phone. All other applicants will be notified via email when position is filled.

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.