Events Manager

Position Summary:

• The Event Manager is responsible for driving revenue, client experience, and operational excellence for the Convergence Conference Center and associated coworking event spaces.
• This role serves as the primary point of contact for all event inquiries and leads the full event lifecycle—from prospecting and sales through execution and post-event follow-up. The Event Manager owns performance across sales, marketing, financial management, and on-site event operations to ensure strong booking volume, profitability, and a best-in-class hospitality experience.
• The ideal candidate is equal parts sales leader, hospitality professional, and operational manager who thrives in a fast-paced, client-facing environment.

Key Responsibilities:

Revenue Generation & Sales Strategy

• Drive event sales to achieve booking and profitability targets.
• Manage the full sales pipeline in HubSpot, from inquiry to signed agreement.
• Respond promptly to event inquiries and convert prospects into tours and confirmed bookings.
• Develop and execute strategies to fill need periods and optimize space utilization.
• Prepare proposals and negotiate service agreements (HubSpot/PandaDoc).
• Maintain accurate sales reporting, forecasting, and monthly performance tracking.
• Build and nurture relationships within the local corporate, university, nonprofit, and event planning communities.

Client Experience & Community Engagement

• Own the client journey from first inquiry through post-event follow-up.
• Deliver a hospitality-driven experience that positions the event center as a premium amenity to tenants and guests.
• Remain visible and accessible within the center; operate with an open-door, service-first approach.
• Anticipate client needs and provide creative solutions to enhance event success.
• Resolve client concerns promptly and escalate when appropriate.
• Foster community engagement within the building through programming and relationship-building.

Event Execution & Operations

• Oversee planning and execution of meetings, conferences, receptions, and special events.
• Coordinate food and beverage, A/V, vendors, housekeeping, room setup, and breakdown.
• Be present on-site for events as needed to supervise staff, vendors, and guest experience.
• Maintain event and conference areas to ensure a clean, safe, and professional environment.
• Ensure compliance with health, safety, and alcohol service standards.
• Monitor and maintain operational systems; escalate outages or service issues as necessary.

Financial & Administrative Oversight

• Ensure accurate invoicing and billing through Operate and related systems.
• Track outstanding payments and proactively manage collections to minimize bad debt.
• Approve vendor invoices and ensure proper coding and rebilling when applicable.
• Monitor profitability and provide reporting and recommendations to improve performance.
• Maintain working knowledge of company policies and implement new initiatives as rolled out.

Core Competencies:

• Proven sales and revenue generation expertise
• Strong relationship-building and negotiation skills
• High standards of hospitality and customer service
• Financial acumen, including ability to review P&L performance
• Proficiency in HubSpot or similar CRM platforms
• Strong organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility to work evenings and weekends based on event schedule
• Leadership, coaching, and team collaboration skills

Qualifications:

• Bachelor’s degree required; MBA or Certified Meeting Planner (CMP) preferred
• 3–5+ years of experience in event management, hospitality, coworking, hotel, or property management
• Experience managing a profit center or revenue-generating business line preferred
• Proficiency in Microsoft Office Suite, CRM systems, billing platforms, and financial reporting tools

Working Conditions:

• Core hours: Monday–Friday, 8:15 AM – 5:15 PM (in-office)
• Schedule adjusts based on event calendar, including evenings and weekends
• Ability to lift and move up to 50 pounds as needed