Exam Services Specialist

About Us

The American Board of Dental Examiners is the nation’s leading resource in developing, innovating, and administering competency assessments for dental health professionals. As the recognized national standard in licensure examinations, we collaborate with state boards of dentistry to uphold our mission of public protection—ensuring that only safe and competent dental care is provided by qualified practitioners. Our network of members includes state dental board representatives, licensed dental professionals, and public members who actively contribute to the administration of dental licensure exams across the U.S., Canada, Mexico, and Jamaica.

About the Role

We are seeking a detail-oriented and results-driven Exam Services Specialist to join our team and play a pivotal role in supporting dental and dental hygiene students throughout their exam registration and enrollment process. The ideal candidate will thrive in a fast-paced environment, managing multiple projects simultaneously while providing exceptional customer service to students and school representatives across the country.

Key Responsibilities:

• Utilize our custom-built Candidate Registration & Management System to facilitate exam registration and enrollment processes.
• Respond promptly and accurately to a high volume of calls and emails, addressing inquiries and resolving issues in a timely manner.
• Collaborate with dental and dental hygiene schools nationwide to ensure seamless administration of exams.
• Work cross-functionally with our internal teams to enhance the overall exam experience for students and schools.
• Able to self-manage multiple exam events by prioritizing complex tasks through various stages of completion.

Key Skills:

• Excellent communication skills (verbal, written, and interpersonal) with a customer-service focus.
• Strong relationship-building skills with the ability to engage effectively with diverse stakeholders in a variety of situations.
• The ability to identify, analyze, assess and develop appropriate solutions through effective critical thinking and problem-solving skills.
• Quick learner with the ability to grasp new concepts, processes, and technologies.
• Exceptional attention to detail, time management, and organizational skills.

Key Attributes:

• Ability to maintain a positive, empathetic demeanor with professionalism and tact.
• Enthusiastic, adaptable, and “can-do” attitude; eager to learn and take on new challenges.
• Ability to work independently while collaborating effectively within a team.
• Strong work ethic with a results-oriented mindset.

Qualifications:

• Bachelor's degree preferred.
• Bilingual in English and Spanish is a plus.
• 3-5 years of experience in a dental office, client management, customer service, or event planning.
• Proficient in MS Office software and comfortable navigating technology and virtual collaboration tools.
• Skilled in virtual meeting facilitation.

Why Join Us

At the American Board of Dental Examiners, your work directly supports the next generation of dental and dental hygiene professionals. We offer a collaborative, values-centered work environment where your ideas and contributions matter. Here’s what you can expect:

• Competitive salary and comprehensive benefits
• Generous 401(k) retirement plan
• Medical, dental, and vision coverage
• Paid vacation and holidays
• Opportunities for professional development and growth

No phone calls please.

Job Type: Full-time

Pay: $21.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Office Administration: 3 years (Preferred)

Work Location: Hybrid remote in Linthicum Heights, MD 21090