Excellence & Governance Manager

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Process Excellence & Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.

This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.

Key responsibilities:

1. Enterprise Process Ownership

Own the company-wide process architecture, including core, supporting, and management processes

Design and document end-to-end, cross-functional processes covering all major value streams

Defi ne clear process ownership, handoff s, decision rights, and escalation paths

Ensure processes are designed for scale, resilience, and regulatory compliance

2. Process Design & Standardization

Lead current-state and future-state process design across departments

Establish process standards, templates, and design principles

Eliminate redundant, confl icting, or undocumented processes

Ensure consistency of process execution across teams while allowing controlled fl exibility

3. AI-Enabled Process Improvement

Identify opportunities to reduce cycle time, manual eff ort, and rework using AI and automation

Redesign processes to leverage AI for decision support, validation, classifi cation, and exception handling

Partner with Product, Engineering, and Data teams to embed AI capabilities directly into workfl ows

Ensure AI usage is governed, explainable, auditable, and aligned with risk appetite

4. Process Governance & Change Control

Establish and operate the enterprise process governance model

Defi ne rules for process changes, versioning, approvals, and impact assessment

Chair or manage the process review and change control forum

Enforce adherence to approved processes and standards

5. Performance Management & Measurement

Defi ne process-level KPIs (cycle time, touchless rate, exception rate, rework, compliance pass rate)

Ensure performance metrics are instrumented within systems, not managed manually

Monitor process performance trends and identify systemic improvement opportunities

Provide leadership with fact based insights on operational performance.

Qualifications & Skills:

. 5+ years in Operational Excellence, Process Improvement, or Business Transformation

. Experience designing operating models for:

. Startups

. Greenfield initiatives

. Pre-launch or scale up environments

. Strong exposure to fintech, SaaS, or digital platforms

. Proven experience increasing productivity through AI and automation, not just headcount or tooling Certifications & Credentials.

. Lean Six Sigma – Green Belt or Black Belt

. Manager of Quality / Organizational Excellence (CMQ/OE)

. ISO 9001

. Exposure to ISO 27001 and data governance standards is a plus AI & Digital Capability

. Strong understanding of how AI can be applied to:

. Knowledge work

. Decision flows

. Operational productivity

. Ability to translate AI capabilities into practical process designs

. Comfortable working with Product, Engineering, and Data teams on AI delivery Mindset & Behaviors

. Builder mentality; designs before scaling

. Strong bias for simplicity and leverage

. Data driven, structured, and execution focused

. Believes productivity comes from better systems, not harder work