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Executive
JOB_REQUIREMENTS
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Salary
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Job Description
To increase the company’s revenue through effective order management, timely execution, strong inter-department coordination, and maintaining high levels of customer satisfaction.
Key Responsibilities / Accountabilities
- Order Execution
- Ensure end-to-end processing of customer orders within defined timelines.
- Coordinate with relevant departments for smooth order flow and fulfillment.
- Customer Communication
- Provide timely responses to customer queries.
- Maintain healthy customer relationships through proactive communication and updates.
- Inter-department Coordination
- Work closely with logistics, sales, warehouse, and finance teams for order completion.
- Resolve any process bottlenecks to ensure uninterrupted operations.
- POP & Stock Hygiene
- Maintain POP hygiene as per company guidelines.
- Ensure accuracy and hygiene in stock reporting and management.
- Order Hygiene & Payment Follow-ups
- Ensure accurate order entries and documentation.
- Follow up for outstanding payments in coordination with the finance team.
Key Result Areas (KRAs)
- On-time order execution
- Effective customer communication and satisfaction
- Order hygiene and timely payment collection
- Accurate reporting and adherence to SOPs
Education & Experience
- Graduate in any discipline
- 1–3 years of experience in customer service, order management, or related operations roles
Job Snapshot
Updated Date
19-11-2025
Job ID
Job_2422
Department
Supply Chain Management
Location
Gurugram, Haryana, India
Experience
2 - 3 Years
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