Executive Assistant & Customer Operations Coordinator

We are a growing roofing company seeking a highly organized, proactive professional to support the owner while coordinating customer communication, scheduling, lead follow-up, and front-office operations.

This role is ideal for someone who is strong on the phone, detail-oriented, dependable, and able to keep multiple moving parts organized in a fast-paced environment.

What You’ll Be Responsible For:

Executive Support

• Manage the owner’s calendar, reminders, and follow-up items
• Help prioritize tasks and keep deadlines, appointments, and action items organized
• Assist with email organization, internal communication, and administrative support
• Help reduce distractions and keep the owner focused on high-value priorities

Customer Communication

• Answer inbound calls professionally and make a strong first impression
• Respond quickly to new leads and customer inquiries
• Follow up with homeowners who have not yet booked appointments
• Communicate with customers regarding scheduling and updates
• Help ensure no lead or customer falls through the cracks

Office & Operations Coordination

• Schedule inspections, callbacks, and internal meetings
• Keep CRM records updated with notes, tasks, and communication history
• Organize administrative workflows and maintain accurate records
• Support smooth handoffs between the office, sales team, and operations
• Assist in improving systems, follow-up processes, and day-to-day organization

Qualifications:

• Strong communication and organizational skills
• Professional phone presence
• Administrative or office coordination experience
• Ability to multitask and follow through
• Experience in construction or home services is a plus but not required

Preferred Experience:

• Executive assistant, office manager, customer service coordinator, or administrative support experience
• Familiarity with CRM systems
• Experience supporting an owner or small business leadership team is highly preferred

Who Will Do Well Here?

This role is a great fit for someone who is:

• highly organized
• honest and able to take ownership of there actions
• proactive
• calm under pressure
• strong with customers
• good at keeping people and tasks on track
• detail-oriented
• dependable
• comfortable in a fast-moving small business environment

We are looking for someone who can help protect leadership’s time, improve follow-up, and keep the office running smoothly. Apply with your resume and a brief note about why you feel you are a strong fit.

Pay: $50,000.00 - $62,000.00 per year

Benefits:

• Paid time off

Work Location: In person