Overview
We are working with a small corporate client who has thoughtfully designed their professional environment to reflect the warmth, discretion, and elevated service standards of a private residence. While the setting is corporate in structure, the culture and expectations mirror those of a well‑run household—refined, intentional, and highly people‑centered. The office is calm, beautifully appointed, and hosts a small number of high‑level guests by appointment only.
The client is seeking a service‑driven professional who naturally anticipates needs, takes pride in maintaining an impeccable environment, and understands how to deliver discrete five‑star service. This role is ideal for someone from private service or luxury hospitality who enjoys ownership, consistency, and creating an experience for the clients from the moment they walk through the door to when they leave. Success in this position is less about volume and more about judgment, presence, and emotional intelligence.
This is not a position in a residence, but rather the first impression made in an office where the days are highly predictable.
Position Requirements:
- 3-5 years of experience with Luxury Hospitality
- Valid driver’s license with clean record
- Capable of passing extensive background check and BAI interview
- Ability to identify issues and address independently
- Strong communicator, both written and verbal
- High level of discretion, loyalty, integrity, and honesty
- Demonstrated understanding of formal service standards (beverage service, guest reception, discretion)
- Strong situational awareness and ability to anticipate needs without direction
- High emotional intelligence and comfort supporting a focused, high‑performing Principal
- Professional polish, discretion, and respect for confidentiality
- Comfort with basic administrative tools (email, calendars, scheduling platforms)
- Ability to remain attentive and engaged during both high‑activity and quieter periods
Duties
- Take full ownership of the office environment, ensuring it is consistently organized, welcoming, and well‑maintained
- Greet all guests personally and professionally, setting the tone for the space
- Provide refined beverage and light hospitality service using proper presentation and technique
- Support meetings discreetly, including room setup, refreshment service, and reset
- Anticipate the needs of the Principal throughout the day, including lunch coordination and guest hosting
- Monitor and manage hospitality inventory and office supplies
- Liaise with building services and vendors (IT, internet, audiovisual, facilities) as needed
- Remain visibly attentive during downtime, proactively identifying ways to be helpful
- Integrate into the broader team culture while maintaining front‑of‑house standards
- Demonstrate calm confidence around senior leadership without hesitation or over‑deference
Success in this role looks like a space that always feels cared for, guests who feel immediately at ease, and a Principal who can remain focused knowing everything around them is handled seamlessly.
Preferred Qualifications
- Formal butler training or exposure to internationally recognized private service standards
- Experience working directly with HNW clients
- Well-traveled with a multicultural awareness
- Interest in expanding skills over time (light admin support, coordination, travel or reservations)
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person