Executive - Customer Care

Designation: Customer Care Executive

Location:- Hidesign corporate office, Pondicherry

Educational Qualification: Graduate/MBA / PGDM or any relevant degree

Preferable: Female candidates

Experience: Freshers - 2yrs

Package: Up to 18K

Responsibilities:

• Acknowledging and responding to customer queries and complaints.
• Coordinating with the sales teams, logistics/ warehouse teams and the customer to resolve issues.
• Operations calling: Morning need to call all stores and remind to process pending orders. (Website and marketplace).
• Checking about pickups, calling logistics partners to pick up Omni orders from stores. (Website and marketplace)
• Revenue generation through calling customers who have abandoned Shopping cart on website.
• Marketplace ticket tracker data entry of ticket ID, Status and remarks

Required:

• Good communication
• Must understand fashion
• Good in writing emails
• Hindi speaking is a must

Interested share your cv : mercy@hidesign.com

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Application Question(s):

• Do you have experience in customer care (handling customer over calls)?
• How many years of experience you have into customer care ?
• what is your current inhand salary per month?

Work Location: In person