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Executive - Customer Care

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Designation: Customer Care Executive

Location:- Hidesign corporate office, Pondicherry

Educational Qualification: Graduate/MBA / PGDM or any relevant degree

Preferable: Female candidates

Experience: Freshers - 2yrs

Package: Up to 18K

Responsibilities:

  • Acknowledging and responding to customer queries and complaints.
  • Coordinating with the sales teams, logistics/ warehouse teams and the customer to resolve issues.
  • Operations calling: Morning need to call all stores and remind to process pending orders. (Website and marketplace).
  • Checking about pickups, calling logistics partners to pick up Omni orders from stores. (Website and marketplace)
  • Revenue generation through calling customers who have abandoned Shopping cart on website.
  • Marketplace ticket tracker data entry of ticket ID, Status and remarks

Required:

  • Good communication
  • Must understand fashion
  • Good in writing emails
  • Hindi speaking is a must

Interested share your cv : mercy@hidesign.com

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Application Question(s):

  • Do you have experience in customer care (handling customer over calls)?
  • How many years of experience you have into customer care ?
  • what is your current inhand salary per month?

Work Location: In person

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