Executive Director

About TPH Group

TPH is an integrated manpower and services platform with a current workforce of 1000+ employees across multiple service lines, including marketplace-led cleaning services, our own direct-to-consumer cleaning business, and emerging manpower and commercial staffing solutions. We work closely with large industry platforms and enterprise clients, while also building our own proprietary technology, processes, and accommodation infrastructure.

The next phase of TPH’s journey is focused on scale, operational excellence, and long-term institutional capability building, with an explicit goal to double the workforce in 2026 while improving productivity, margins, and partner trust.

Role Overview

The Executive Director will be the senior operational and business leader at TPH, responsible for end-to-end ownership of scale, stability, and sustainable growth of the organization. This role requires a combination of strategic thinking, deep operational rigor, people leadership, and strong external stakeholder management.

The Executive Director will oversee all major workstreams - operations, HR, overseas recruitment, accommodation, compliance, technology, and business development - and ensure they work as one integrated system to maximize workforce utilization, revenue per worker, and long-term enterprise value. This role reports directly to the COO and acts as the single-point owner of execution across the group.

Key Responsibilities

1. Workforce scale and productivity

• Own and deliver the strategy to maintain and grow a 700+ workforce, with a clear roadmap to 2x scale in 2026.
• Ensure high workforce availability, attendance, and deployment efficiency across all business lines.
• Drive initiatives to maximize revenue per worker through better utilization, demand planning, pricing discipline, and performance management.
• Build systems to reduce attrition, absenteeism, and operational leakage while improving worker satisfaction and retention.

2. Strategic client and partner management

• Build and maintain strong senior-level relationships with key industry partners and platforms.
• Ensure TPH becomes the preferred and default partner for all new and incremental manpower requirements from existing large clients.
• Lead commercial negotiations, renewals, and expansions to strengthen long-term contracts and improve unit economics.
• Balance partner expectations with internal cost structures, operational realities, and margin targets.

3. Multi-workstream leadership and governance

• Provide leadership and governance across all critical functions including operations, HR and compliance, overseas recruitment, accommodation and facilities, fleet / logistics, technology and automation.
• Set clear KPIs, review cadences, and accountability frameworks for each function.
• Design and implement policies that are scalable, compliant, and aligned with business profitability.

4. Own business and technology-led growth

• Oversee TPH’s proprietary app and in-house cleaning business.
• Streamline end-to-end processes for this business, from demand generation to service delivery and payments.
• Work closely with marketing and growth teams to generate demand in a highly competitive market.
• Define a clear path to profitability and scalable growth for this vertical.

5. New business and manpower-led expansion

• Identify, structure, and scale new manpower and commercial staffing solutions beyond current verticals.
• Build and lead a dedicated business development team focused on acquiring new clients and sectors.
• Leverage TPH’s core strength - ability to recruit, house, deploy, and manage large workforces - as a competitive advantage.
• Evaluate new sectors based on scalability, compliance complexity, and margin sustainability.

6. Accommodation and infrastructure expansion

• Lead the strategy for acquiring and managing additional accommodation facilities based on workforce expansion and geographic needs.
• Ensure accommodation decisions are commercially sound, operationally efficient, and compliant.
• Negotiate and manage contracts with landlords, facility managers, and service providers to optimize long-term costs.

7. Operational excellence and SOPs

• Own day-to-day operational performance across businesses.
• Design, document, and continuously improve SOPs across recruitment, onboarding, deployment, payroll, compliance, and exits.
• Implement structured reporting mechanisms with a strong bias toward data-driven decision-making.
• Drive a gradual but deliberate shift toward automation and technology-led controls.

8. Financial and commercial discipline

• Own P&L across all business lines.
• Ensure strong cost controls without compromising service quality or compliance.
• Partner with finance teams to improve forecasting, working capital management, and return on invested capital.

Ideal Candidate Profile

• 10+ years of experience in manpower-led businesses, operations-heavy services, marketplaces, logistics, or facilities management.
• Proven experience in scaling large blue-collar or frontline workforces.
• Strong understanding of overseas recruitment, accommodation management, and regulatory compliance.
• Demonstrated ability to manage multiple workstreams at scale.
• Commercially sharp with strong negotiation skills.
• Experience working with or supplying large enterprise or platform-led clients is a strong plus.

Job Type: Full-time

Work Location: In person