Executive Housekeeping Manager

Derby City Hospitality is a fast paced, family-owned hotel development and management company with a growing portfolio of limited service hotels across Kentucky! We are now accepting applications for Housekeeping Supervisor for the SpringHill Suites by Marriott in Frankfort, KY.

Job Description

The housekeeping supervisor is responsible for overseeing the work activities of cleaning personnel to ensure that rooms and public spaces in the hotel are clean, orderly, and attractive. Responsibilities include assigning duties, inspecting work, investigating complaints, taking corrective action, conducting training, managing inventories, and recommending staffing changes.

Duties and responsibilities

The responsibilities as a housekeeping supervisor, include:

• Assign duties and inspect work for conformance to cleanliness brand standards.
• Investigate complaints regarding housekeeping services and equipment, taking corrective action as needed.
• Obtain lists of rooms to be cleaned and prospective check-outs to prepare work assignments.
• Coordinate work activities among departments.
• Perform cleaning duties in emergencies or staff shortages.
• Examine building for repairs or replacement of furniture or equipment and make recommendations to management.

Training and development

• Conduct orientation and in-service training to explain policies, procedures, and demonstrate equipment use.
• Establish standards and procedures for housekeeping staff.
• Work with General Manager to evaluate records to forecast departmental personnel requirements.
• Solicit feedback from employees and address problems or concerns.

Inventory and supply management

• Inventory stock to ensure adequate supplies.
• Issue supplies and equipment to housekeeping staff.
• Maintain linen and supplies par levels.

Customer satisfactions

• Ensure guest satisfaction by addressing complaints and improving service efficiency.
• Maintain high morale, a good and friendly work environment, and professionalism to increase staff productivity.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

Qualifications:

• High school diploma or equivalent required
• Minimum of 2 years of hotel housekeeping experience
• Fluent in English
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to convey information and ideas clearly.
• Must be effective at listening, understanding and clarifying the issues raised by co-workers and guests.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Morning shift

Experience:

• Hotel: 2 years (Required)
• Cleaning: 2 years (Required)
• Leadership: 1 year (Required)

Language:

• English (Required)

Ability to Relocate:

• Frankfort, KY 40601: Relocate before starting work (Required)

Work Location: In person