Executive – Inside Sales (Assisted Buying)

We’re Hiring | Executive – Inside Sales (Assisted Buying)

Location: Mumbai

Department: Assisted Buying

Experience: 1–3 Years

Employment Type: Full-Time

Work Mode: On-site (6 Days Working)

About the Role

We are looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying team. This role is critical in converting high-intent leads—customers who have shown interest but haven’t completed their purchase journey.

You’ll engage with customers via calls, chat, WhatsApp, and website enquiries, guiding them from interest to conversion and ensuring a seamless buying experience.

Key Responsibilities

Re-engage customers who:

Added items to cart but didn’t complete the purchase

Browsed products without transacting

Registered on the platform without making a purchase

Received cashback or promotional credits

Reached out via call, chat, WhatsApp, or website enquiries

Make timely and persuasive outbound calls to revive warm leads

Handle inbound enquiries and assist customers through their buying journey

Understand customer needs and recommend suitable products

Route interested customers to the nearest store, if required

Collaborate with Marketing & CRM teams to optimize lead conversion

Maintain accurate interaction records in CRM systems

Achieve and exceed sales and conversion targets

Share customer insights to improve the overall buying journey

Key Performance Indicators (KPIs)

Lead Conversion Rate

Daily/Weekly Call Volume

Revenue Generated per Executive

Required Skills & Qualifications

Graduate in any discipline

1–3 years of experience in Inside Sales / Tele Sales / Customer Engagement

(eCommerce or Retail experience preferred)

Strong verbal communication skills in English & regional languages

Proven ability to handle objections and close sales

Comfortable using CRM tools & digital communication platforms

Target-driven mindset with a passion for customer interaction

Why Join Us?

Work with high-intent leads

Fast-paced, performance-driven environment

Opportunity to grow within sales & customer engagement roles

Interested candidates can apply by sharing their CV at - lavanya@chsindia.in or tagging someone who’d be a great fit!

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Work Location: In person