Executive Lounge Ambassador

Serves as a comprehensive patient liaison, undertaking various responsibilities to ensure optimal patient experience and smooth operations of the Executive Lounge. Escorts patients and coordinates with the PRE/PBS team for registration, billing, and insurance matters. Oversees appointments, liaises with nurses and allied health staff, coordinates medication procurement with the pharmacy department, and allocates rooms in the Executive Lounge in cooperation with the nursing supervisor and housekeeping manager. Arranges amenities such as juices, snacks, and floral arrangements, acts as the primary point of contact for patient inquiries and needs. Handles phone calls courteously and professionally, addresses patient complaints promptly and liaises with Clinic Managers or Supervisors when necessary. Organizes transportation and collaborates with the home care coordinator, while assisting in staff orientation.