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Executive - Operations (Healthcare)
India
Title: Executive - Operations (Healthcare)
Main Duties and Responsibilities
- The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
- Work with our operating system “Maestro”/MOVIN Platform to Plan, execute and monitor import & export shipments
- Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
- Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
- Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
- Prep and maintain temperature controlled shipments as required.
- Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
- Confirm that every recovery is complete by matching the information against the manifest during reception process.
- Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
- Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
- Define the best possible route to dispatch the shipment to its final destination.
- Condition shipments as required and update the proper milestones in Maestro.
- Obtain a booking with the airline and consign the MAWB as instructed.
- Enter the Route Leg for Domestic/International Flights.
- Send the Alert through Maestro/MOVIn Platform, Emails.
- Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
- Use Daily Schedule Report and update Maestro with all departures from the airport
- Handling of irregularities
- Perform additional administrative work as deemed necessary.
- Should check the shipment requirements such as package type and size, temperature conditions, logger requirements, and any special instructions to be followed.
- To check for any special instructions such as retrieving the logger and ensuring the package is returned to the origin or client, as applicable.
Qualifications
- Professional experience in healthcare operations, air freight, logistics or distribution.
- Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
- Commitment to quality and attention to detail
- Strong customer focus
- Team player / self-dependent / motivated to succeed
- Proficient in MS Office / Excel / Word
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