Executive - Product Support(JOB0570) Apply Now

Executive - Product Support (JOB0570)

Company: PracticeLeague Legaltech Pvt. Ltd. (RazorSign)

Work Mode: Work From Office

Working Days: Monday to Friday

Location: Mumbai (On-site)

About Us

PracticeLeague (RazorSign) is an award-winning and rapidly growing SaaS company dedicated to transforming corporate legal operations. As a pioneer in legal technology, we deliver innovative, AI-driven solutions trusted by leading multinational organizations. Our products empower enterprises to streamline workflows, enhance productivity, and achieve operational excellence.

With strong global expansion plans and a commitment to continuous innovation, we are looking for passionate professionals to join our team.

We are seeking a smart, enthusiastic, and customer-focused professional with strong communication skills to join our Product/Customer Support team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform.

Roles And Responsibilities

• Deliver exceptional client service in a proactive, timely, and efficient manner.
• Communicate confidently with clients to understand and interpret issues.
• Take complete ownership of client queries and ensure closure within defined SLAs.
• Interact with end users to gather detailed issue information and document it accurately.
• Collaborate with internal teams to explore solutions and represent clients interests.
• Conduct training sessions for end users on new features, releases, and ongoing product usage.
• Assist clients in configuring the product as per their workflow and process needs.
  
  

Technical & Soft Skills Requirements

• 36 years of experience in software product support or client-facing roles.
• Basic knowledge of SQL and understanding of APIs is an added advantage.
• Experience working with SaaS products will be preferred.
• Strong verbal and written communication skills.
• Empathy, approachability, and sensitivity toward client issues.
• Strong teamwork and collaboration skills with both clients and internal teams.
• Willingness to learn new technologies, tools, and product features.