Executive Vice President – Duty Paid Retail Operations

With a career at Hudson, you really benefit! We Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities

Referral program – refer a friend and earn a bonus

Purpose : The EVP of Duty Paid Retail Operations partners with the Chief Operating Officer and Chief Executive Officer in setting and driving the company's vision and retail operational strategy and operating model. The EVP Retail Operations is accountable for leadership, customer excellence, delivering overall profit & loss targets, operational excellence and overall performance of the Duty Paid retail portfolio

Essential Functions:

• Provides strategic and day-to-day operational leadership and support to Duty Paid retail operations, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met; translates operations strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Creates understanding, acceptance, and adoption of established, enterprise-wide key performance indicators, and ensures broad understanding of actions and behaviors that drive positive KPI results across locations; measures and analyzes revenue streams, offerings, and relationships to optimize business growth while ensuring profitability by optimizing resource utilization in all areas of the business and initiating timely remedial action plans as required
• Establishes an authentic culture and leadership system of coaching, engagement, empathy, trust, and mutual respect; collaborates with People & Culture to plan and implement people development and succession planning initiatives that build bench strength and create clear pathways for retail talent
• Defines and implements operational procedures and organizational policies and programs to drive the company’s operations capabilities to surpass the industry average; assesses and implements improved processes, digital tools and new technologies in collaboration with cross-functional leaders to enhance operational efficiency, customer experience, and profitability
• Works closely with the Business Development team in preparing RFP responses in the areas of sales projections; approves financial projections and business terms on all RFP’s and extensions of existing business while ensuring financial viability and strategic alignment of all new business opportunities
• Sponsors the design and implementation of enterprise-level training and capability building programs across sales, merchandising, customer service, systems, and operational procedures; partners with Operations Services and Learning & Development teams to ensure training initiatives drive measurable business outcomes and align with the company’s service and leadership philosophies.
• Develops and uses personal understanding of the retail industry, its unique trends and challenges, and external influences that affect business outcomes to anticipate and proactively prepare for opportunities and challenges; maintains awareness of competitive landscape and emerging retail trends to inform strategic decisions
• Drives innovation in customer experience, operational processes, and technology adoption to maintain competitive advantage and meet evolving customer expectations; champions continuous improvement initiatives across Retail Operations
• Acts as a visible change leader who models adaptability, resilience, and a growth mindset; drives alignment and confidence during transformation initiatives and champions a culture that embraced continuous improvement.

Reporting Relationship: The EVP Retail Operations reports directly into the Chief Operating Officer

Major Interdependencies: Category Management, Design & Construction, Marketing & Communications, Supply Chain & Logistics, Operations Services, Operations Performance, People & Culture, Business Development, IT, Legal

Minimum Qualifications, Knowledge, Skills, and Work Environment :

Education and Experience: The combination of education and professional experience must exceed 15 years:

• In a senior leadership role: Requires 10 years of progressive leadership experience leading senior-level retail operations teams responsible for developing and executing large scale operational programs
• In a technical role: Requires 10 years of experience developing and delivering operations programs and executing against retail operations plans
• A bachelor’s degree in a program related to the functional area can count for 3 of the fifteen-year requirement
• An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the fifteen-year requirement
• In the industry: Requires a minimum of 10 years of leadership experience in customer-facing retail operations; experience in retail convenience concepts is preferred

Specialized Training:

• Knowledge of applicable state and federal regulations and statutes

Specialized Skillset/Competencies/Traits:

• Strong financial acumen with proven ability to manage P&L, drive revenue growth, and optimize operational expenses while maintaining quality standards
• Advanced leadership skills necessary to drive organizational results across the entire North America Region
• Exceptional communication and presentation skills with ability to influence and engage stakeholders at all levels
• Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
• Requires a successful track record of growing sales and operating profit, while continuously improving customer delight, associate engagement, and landlord satisfaction
• Requires a demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, airport authorities, developers, landlords, DBEs, Unions, and joint venture partners)
• Proven ability to work effectively with landlords, DBEs, joint venture partners and similarly positioned stakeholders
• Highly advanced business acumen and also has the strategic mindset required to understand the long-term implications of operations management decisions and to advance the organization’s goals
• Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals; high emotional intelligence with ability to read context, manage ambiguity, and navigate complex stakeholder dynamics with empathy and composure
• Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Location/Travel:

• Requires extensive travel to airport and retail locations across the US, with a strong preference for the role to be based in either the North America Support Center in Bethesda, MD or East Rutherford, NJ. A regular in-office presence is expected to build relationships and foster collaboration.

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.