Experience Assurance & Incident Management Analyst

A leading technology company in Saudi Arabia is seeking an experienced Incident Manager to develop and maintain incident detection channels. The candidate will design an Experience Assurance Framework and perform root cause analysis for service-related incidents. Requirements include a Bachelor's degree in Computer Science or related field and a minimum of 4 years of experience in service quality and incident management. Strong analytical skills and knowledge of tools like ServiceNow or Jira are essential.