Experience Leader

Experience Leader - Brown Haven Homes

About the Job

At Brown Haven, we take pride in being recognized as one of the highest-rated quality home builders in the United States by the National Housing Quality Association. We believe our greatest strength is our people — and that how our customers feel throughout their journey defines our success. That's why we're introducing a new, transformative leadership role designed to elevate the experience of every client, teammate, and community we serve. Our vision is bold: to build 1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we're investing in leadership that transcends operations and sales — leadership that inspires loyalty, builds relationships, and creates Raving Fans.

Experience Leader – Be the Heartbeat of the local Brown Haven Experience

Location: Clemson, SC | Type: Full-Time | Salary Range: $70,000 - $90,000

Heart for Hospitality? You'll Thrive at Brown Haven Homes.

At Brown Haven Homes, we believe building a home should feel as good as living in one. We're on a mission to make every interaction, from the first hello to the final handshake, unforgettable.

As the local Experience Leader, you'll own the in-studio experience, lead community moments, bring positive energy into the office, and elevate the Brown Haven brand through unforgettable interactions. This isn't an entry-level role - it requires someone polished, poised, and passionate about hospitality, community engagement, and elevating every client touch point.

Mindset of an Experience Leader:

• You Care More. You anticipate needs and create thoughtful touch points that make people feel valued.
• You're Polished & Professional. You represent Brown Haven with warmth, confidence, and credibility.
• You're a Natural Host. You love greeting people, building relationships, and making their day better.
• Positive Energy Only. You bring the spark that keeps the whole office aligned and energized.
• You're Detail-Oriented. Excellence shows up in the small gestures — you get that.
• You Act NOW. When challenges arise, you move fast and own the outcome.
• You're Detail-Oriented. You know excellence lives in the small touches that make a big impression.

Playbook for Success:

• Create Raving Fans. Personally engage at key moments - welcomes, design kickoffs, walkthroughs, and closings - ensuring every client feels valued and supported.
• Deliver Excellence. Anticipate client needs, resolve issues with empathy and urgency, and uphold brand standards across all touch points.
• Be the Face of Brown Haven. Represent our brand at community events, realtor gatherings, and local initiatives - sharing our story with authenticity and pride.
• Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
• Champion Our Culture. Celebrate wins, encourage collaboration, and help set a high standard of hospitality in your local office.
• Local Marketing & Brand Presence. Develop social media content and engagement specific to your office.

Why Brown Haven Homes?

• Big Vision, Big Heart. Make a meaningful impact on families during one of the most exciting journeys of their lives.
• Culture of Champions. We innovate, hustle, and celebrate every win together. Be a core part of shaping the culture and first impressions of your local office.
• Growth Potential. This is the first role of its kind at Brown Haven - and the start of something big.
• Our Core Values:
  • We Care More
  • Positive Energy Only
  • We Are Gritty
  • Create Raving Fans
  • Do It Now
  • Simple & Scalable
  • Results Not Excuses
  • Obsess Over Winning

Comprehensive Benefits Package

• Unlimited Paid Time Off. Leadership comes with flexibility – recharge when needed, deliver excellence always.
• Best-in-class Medical, Dental & Vision coverage for you and your family.
• Life & Short-Term Disability Insurance.
• 401(k) with Company Match.
• Bi-Annual Profit Share Program.

Your Competitive Edge:

• Required Background in Client Experience, Hospitality, or related field. 3+ years in hospitality, customer experience, or community engagement. You know how to curate memorable moments, represent a premium brand with polish, and create Raving Fans through every interaction.
• Willingness to Learn. You adapt fast and pick up new systems easily.
• Culture Champion. You inspire others through positivity and recognition, not authority.
• Storyteller. You communicate with authenticity, purpose, and pride in our brand.
• Organized & Reliable. You follow through, track metrics, and thrive in fast-paced environments. You have experience managing multiple client touch points.
• Community Focused. You love representing your company – and making a difference locally.

Ready to Help Build the Future of the Brown Haven Experience?

As an Experience Leader, you'll set the tone the moment someone walks through the door, create memorable moments throughout their journey, and help build customers for life right in your community. If you're ready to take ownership of the in-studio experience, community engagement, and the touch points that make families feel genuinely cared for, we want to meet you.

REQUIRED ADDITIONAL STEP: Please email our Senior Recruiter, Camden Mayer, at cmayer@brownhavenhomes.com. Subject Line: "Elevating the Clemson Design Studio Experience". Include your response to this question: As Experience Leader for the Clemson Design Studio, what local event or community touchpoint would you host in your first 30 days to create energy, visibility, and new relationships? No long write-up needed, a short paragraph or bullet list is perfect.

At Brown Haven Homes, we impact lives by building great homes with and for amazing people.