Experienced Appointment Scheduler / Healthcare Operator

We are growing and seeking a highly experienced, patient-focused medical scheduler to join our busy orthopedic practice in Corona.

This is a high-volume, fast-paced environment. We are looking for someone who not only understands insurance-driven scheduling, but who genuinely cares about guiding patients through their orthopedic care journey with professionalism, empathy, and efficiency.

Orthopedic scheduling experience is strongly preferred.

Our practice serves a large HMO population, so a thorough understanding of referrals, authorizations, and insurance-based scheduling protocols is essential.

Key Responsibilities

• Manage high-volume inbound calls in a busy orthopedic call center
• Schedule appointments accurately according to HMO/PPO insurance requirements
• Review and verify patient eligibility and benefits
• Obtain and manage referrals and authorizations prior to scheduling
• Communicate clearly with patients regarding next steps in their care
• Collaborate closely with front office, referral coordinators, surgery schedulers, and clinical teams
• Serve as backup operator for multi-line phone system
• Cross-train to support front desk operations as needed

Required Qualifications

• Minimum 2+ years experience in a medical scheduling or specialty practice setting
• Strong working knowledge of HMO and PPO plans
• Demonstrated experience with referral and authorization processes
• Ability to multitask in a high-volume call environment while maintaining accuracy
• Excellent communication skills and professional phone etiquette
• Strong computer and EMR proficiency

Strongly Preferred

• Orthopedic scheduling experience
• Experience coordinating imaging, DME, or surgical referrals
• Spanish-speaking ability
• Previous referral coordination experience

The Ideal Candidate Will:

• Be patient-centered and compassionate
• Thrive in a high-volume, team-based environment
• Work well across multiple departments
• Be flexible and adaptable to changing operational needs
• Take ownership of their work and problem-solve proactively
• Desire long-term growth and want to grow with the organization
• Contribute ideas to help strengthen and improve department workflows

Working Conditions & Physical Requirements

• Prolonged periods of sitting
• Frequent use of telephone and computer throughout the workday
• Ability to wear a headset for extended periods
• Continuous speaking and active listening while on calls
• Frequent keyboarding and screen navigation
• Ability to manage high call volume for the duration of scheduled shifts

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

We are looking for someone who wants to build a career here — not just fill a position.

Location Requirement:
This is a full-time, in-person position in Corona, CA. Please do not apply if working full-time in Corona is not feasible.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• Describe your experience scheduling in an orthopedic or specialty medical practice. What types of appointments did you schedule (new consults, post-ops, imaging, surgery, DME, etc.)?
• How many inbound calls per day were you personally responsible for in your previous role? How did you maintain accuracy and professionalism during peak call times?
• Tell us about a time you helped a frustrated or confused patient navigate their insurance or referral issue. What was the outcome?
• This role requires close collaboration with multiple departments (front office, surgery scheduling, referral coordination, clinical staff). Describe how you’ve worked cross-functionally in the past and how you contribute to improving workflows.

Experience:

• Medical scheduling: 2 years (Required)
• Insurance Verification: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Corona, CA 92879 (Required)

Work Location: In person