Experienced Call Center Employee

Overview
Join our dynamic team as an Experienced Call Center Employee and become a vital part of our Practice with your exceptional Patient experience! In this energetic role, you will handle a variety of Patient interactions via phone and digital channels, providing support, solutions, and information with enthusiasm and professionalism. Your skills and strong communication abilities will help bridge gaps and foster positive relationships with our Patients. This position offers an exciting opportunity to develop your customer service and data entry skills while contributing to a vibrant team dedicated to excellence.

Duties

• Engage with Patients through outbound and inbound calls, offering tailored solutions and support to meet their needs
• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring Patient satisfaction.
• Accurately input data into company systems, maintaining high levels of attention to detail and data integrity
• Demonstrate excellent phone etiquette, active listening, and clear communication skills during every interaction
• Manage multiple tasks efficiently, including Patient follow-ups, documentation, and updating records in ECW.

Requirements

• Proven call center experience or background in customer support roles with a focus on Patient care.
• Strong communication skills
• Excellent data entry skills with fast typing speed and accuracy
• Proficiency in Eclinical works applications and advanced computer skills for daily operations.
• Knowledge of call center protocols including phone etiquette.
• Ability to work efficiently in a fast-paced environment while maintaining professionalism and positive attitude

Join us today to make a difference through energetic engagement and exceptional service! We’re committed to supporting your growth as you help our Patients.

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person