Experienced Front Desk - physical therapy office

Must:

Speak Chinese, mandarin, fujianese, or Cantonese

2 years of physical therapy office front desk working experience

We are seeking a dedicated and experienced Front Desk professional to join our physical therapy office. The ideal candidate will possess a strong background in medical administrative support, patient service, and office management within a healthcare setting. This role requires excellent communication skills, proficiency with electronic health record (EHR) systems, and a thorough understanding of medical billing and coding procedures. As the first point of contact for patients and visitors, you will play a vital role in ensuring smooth clinic operations, maintaining patient confidentiality, and delivering exceptional customer service.

Duties

• Greet patients and visitors warmly, providing outstanding front desk customer service while managing multi-line phone systems with professionalism.
• Verify insurance coverage, perform insurance eligibility and benefits verification, and handle insurance documentation review to ensure accurate billing processes.
• Schedule appointments efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; coordinate care plans and follow-up appointments.
• Collect payments, process medical collections, and manage billing tasks related to Medicare, ICD-10/ICD-9 coding, CPT coding, and other medical billing procedures.
• Maintain accurate medical records by filing documents systematically and ensuring compliance with HIPAA regulations for health information management.
• Assist with intake procedures for new patients, including data entry, documentation review, and verifying insurance information.
• Support clinic operations by managing office supplies, maintaining cleanliness of the front desk area, and ensuring efficient workflow within the medical office environment.
• Demonstrate excellent phone etiquette and typing skills (including 10 key typing), providing clear communication to patients and staff at all times.

Experience

• Prior experience working in a medical office or healthcare setting is required; clinic experience is highly preferred.
• Proficiency with EMR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with dental terminology or dental office experience is a plus.
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing processes including Medicare claims processing.
• Experience with insurance verification procedures and understanding of HIPAA compliance standards for patient privacy.
• Bilingual abilities are advantageous to serve diverse patient populations effectively.
• Demonstrated competence in clerical tasks such as filing, data entry, appointment scheduling, and handling multi-line phone systems.
• Excellent customer service skills combined with organizational abilities to manage office operations smoothly in a fast-paced environment. Join our team to provide exceptional administrative support that enhances patient experiences while contributing to the efficient operation of our physical therapy practice!

Job Types: Full-time, Part-time, Contract

Pay: $20.00 - $23.00 per hour

Work Location: In person