Experienced Hotel Front Desk Representative

Our Hampton Inn is seeking an experienced Hotel Front Desk Representative who takes pride in delivering exceptional guest service. This role is ideal for someone who is confident at the front desk, enjoys interacting with guests, and thrives in a fast-paced hospitality environment.

As the first point of contact for our guests, you will play a key role in creating a welcoming and professional experience from arrival to departure. We are looking for someone who is organized, dependable, and comfortable handling guest needs with professionalism and efficiency.

If you have prior hotel experience and are passionate about hospitality, we would love to meet you.

Responsibilities

• Greet guests warmly and provide a professional check-in and check-out experience
• Process payments accurately and efficiently
• Assist guests with reservations, changes, and special requests
• Respond promptly and professionally to guest questions or concerns
• Maintain an organized and professional front desk environment
• Communicate effectively with housekeeping and management regarding guest needs
• Step in occasionally to cover shifts when teammates are unavailable (flexibility is appreciated!)
• Follow all hotel policies and service standards to ensure a stellar guest experience
• Help ensure a safe and welcoming environment for guests and team members

Qualifications

• Previous hotel experience is required, Hilton experience is preferred
• Strong guest service and communication skills
• Ability to stay organized and professional in a fast-paced environment
• Reliable with strong attendance and work ethic
• Comfortable handling guest concerns with professionalism

Schedule

• Full-time position
• First & Second shift availability required
• Available to work every other weekend

What We Offer:

• Paid Vacation
• PTO
• Holiday Pay
• Employee Discount
• Equal employment opportunities (EEO)
• Full-time work with room to grow your career

Join Our Team

If you have Hilton front desk experience, strong guest service skills, and take pride in creating great guest experiences, we encourage you to apply.

We are committed to maintaining a welcoming workplace and are proud to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Can you work every other weekend?
• Are you open to work 1st shift 7 AM to 3 PM and 2nd shift 3 PM to 11 PM ?
• Please describe your previous experience working at a hotel.
• Tell us what excites you about this position.

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Required)

Ability to Commute:

• Blue Springs, MO 64015 (Required)

Work Location: In person