EXPERIENCED Luxury Furniture Delivery & Installation Specialist

Position Summary

Representing Townsend Delivery, you will deliver, install, and set up custom made to order furniture in customers’ homes with a high level of professionalism, ensuring product integrity and outstanding customer satisfaction. You will perform tasks both in transit (driving) and in customer settings (installation, assembly, protection of environment).

Key Responsibilities

• Load and secure furniture and accessories properly at warehouse, using material handling equipment as needed.
• Drive company vehicles safely, obeying all traffic laws and company policies; conduct pre-trip and post-trip vehicle safety checks. Experience driving a 26' box truck is required.
• Using dispatching software, notify customers prior to leaving warehouse to provide an estimated delivery window; update via phone call and text if schedule shifts.
• Deliver furniture, including assembly/installation, placement, adjustment, leveling; remove packaging and trash.
• Protect customer property during delivery (using blankets, floor covers, sliders, etc. as required).
• Report any damage or missing pieces while at the residence to customer service.
• Maintain communication with dispatch, supervisor, and other relevant departments about delays, issues, or delivery changes.
• Complete required paperwork, electronic records, signatures, damage notices, returns, etc.
• Assist in warehouse tasks when required (e.g. staging deliveries, wrapping, loading, inventory movement).

Qualifications

• Valid driver’s license with clean driving record; experience driving l26' box truck required.
• Physical ability: ability to lift heavy items (e.g. 50-100 lbs), work on stairs, bend, carry, crouch, etc.
• Strong customer service skills; professional demeanor; able to communicate clearly and kindly.
• Detail oriented: ability to notice damage, verify correct items.
• Time management and reliability: ability to meet delivery windows and follow scheduled routes. Efficiency is crucial.
• Ability to work flexibility (weekends, some evenings, possibly holiday schedules).
• Pass background check, drug screen, DOT physical.

Working Conditions

• Work includes warehouse, loading dock, vehicle, and customers’ homes.
• Exposure to varied conditions (stairs, tight spaces, elevation, possibly outdoor exposure while moving items).
• Use of lifting gear, dollies, straps, blankets and protective materials.

Job Type: Full-time

Pay: From $14.00 per hour

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Lenoir, NC 28645 (Required)

Work Location: In person