Experienced Spa Director/ Manager - Female

Spa Manager / Director

We are currently seeking a highly motivated and experienced British Female Spa Manager or Director to lead our luxury spa operations in Dubai. The ideal candidate must possess strong leadership skills, a passion for wellness, and a deep understanding of luxury guest service standards.

Key Responsibilities:

• Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
• Implement and maintain Standard Operating Procedures across all departments (service, training, inventory, payroll).
• Drive spa revenue through innovative sales and marketing strategies, guest retention, and upselling.
• Maintain and process bookings through various spa management software.
• Lead by example in handling guest relations, ensuring any complaints or concerns are resolved promptly and professionally.
• Manage and coach staff, addressing performance issues efficiently and motivating team members to achieve service and sales goals.
• Monitor and evaluate team productivity and guest satisfaction metrics.
• Stay updated with the latest trends, techniques, and developments within the spa and wellness industry.
• Ensure all staff adhere to brand standards, dress code, and grooming requirements.
• Prepare and manage budgets, cost controls, and inventory systems.

Requirements:

• Minimum 3 years of experience as a Spa Manager or Director in Dubai.
• Diploma in Spa Management (minimum qualification).
• Strong experience in luxury spa or hospitality environments.
• Proficient in sales, marketing, and guest relations.
• Skilled in handling various spa software platforms.
• Proven ability to manage teams, deliver training, and oversee operations.
• Ability to remain calm under pressure and resolve critical guest or team issues.
• Professional appearance and demeanor.
• Flexible availability, including evenings, weekends, and holidays.
• Strong passion for wellness and commitment to staying ahead of industry developments.

If you are passionate about wellness, hospitality, and operational excellence—and have a proven background in managing luxury spa experiences in Dubai—we’d love to hear from you.

Apply now with your updated CV and a cover letter outlining your relevant experience.

Job Type: Full-time