Expert Support Consultant - ERP

Veradigm

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please explore www.veradigm.com.

Job Summary

What will the job look like:

Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email). ERP Support – Veradigm Fiscal Management, Veradigm Supply Chain Solutions, Veradigm Point of Use Supply.

This role can be done remotely in CST time zone

Key Responsibilities:

• Complete problem analysis, documentation of issues, and escalation of customer issues to Sr Analysts, Development, and/or Management as appropriate.
• Assist Development with the testing of new releases and patches
• Assist the Services organization by providing new implementation/upgrade assistance as needed.
• Work with the Support team to assist with covering incoming phone calls, logging and assigning cases, and monitoring the ERP Support chat line.
• Update and create Knowledge articles in Salesforce

Education/Experience

• Understanding and/or experience with basic financial transactions.
• Specific experience with Accounts Payable, Finance, General Ledger, Purchasing is helpful. Expert knowledge of SQL scripts .
• 6+ years of experience with computer application troubleshooting.
• Collaborate with IT teams on upgrades, data migrations, and custom configurations.
• Monitor ERP systems for performance issues, perform diagnostics, and resolve tickets promptly.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Peer-based incentive "Cheer" awards
• "All in to Win" bonus Program
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/