External Operations Manager

**LOCATION IN SOUTHERN CALIFORNIA OR ARIZONA STRONGLY PREFERRED.

About Fourtillfour

Fourtillfour is a hospitality and lifestyle brand rooted in craftsmanship, community, and adventure. Our cafés in Arizona and Southern California have become gathering spaces where people feel connected through great coffee, thoughtful design, and a shared sense of curiosity. Over time, the brand has expanded into events, a thriving car club, e-commerce, wholesale partnerships, and a global community that resonates with our culture.

Across every channel, in person and online, Fourtillfour is defined by intention. We value quality, clarity, and experiences that feel human and memorable. Our team works to create spaces and systems that support a connected community, whether someone is visiting the café, attending an event, ordering coffee online, or engaging with our membership programs.

As the brand continues to grow, we are investing in the operational foundations that support our next chapter. We are building scalable systems, strengthening digital infrastructure, and refining the guest experience across cafés, events, retail, wholesale, and e commerce. Fourtillfour is both a place and a culture — and we are looking for team members who care about building thoughtful, connected, meaningful experiences at every touchpoint.

About the Role

We are hiring an External Operations Manager to create and maintain the systems that support every part of the business outside the cafés. This includes wholesale, online orders, subscriptions, membership, fulfillment, digital storefronts, and cross departmental workflows.

This role is for someone who loves structure, thrives in simplifying complexity, and finds meaning in building systems that make work feel clear and connected. You will be the operational bridge between leadership, creative, events, accounting, the roaster, and the cafés. Your work becomes the foundation that supports our next phase of growth.

This is a deeply important role for the brand, carrying both responsibility and opportunity as we continue to expand our reach and refine our operational backbone.

A Three Phase Onboarding Structure

We are implementing a phased onboarding plan to support clarity, support, and long term success in this role.

Phase One — Learn and Absorb (First 30 Days)

Approximately 25 hours per week

You will shadow key team members, learn existing systems, map workflows, and observe how information moves through the business. This phase focuses entirely on understanding, not changing.

Phase Two — Build and Conceptualize (Days 30 to 60)

Approximately 30 hours per week

You will begin shaping the next version of our systems. With the Director of Operations, you will identify what needs to be rebuilt, streamlined, automated, or clarified. You will outline new workflows and begin activating team members around emerging structures.

Phase Three — Own and Activate (Days 60 to 90 and beyond)

Approximately 35+ hours per week

You will take full ownership of the systems you build. You will coordinate cross functional communication, delegate with clarity, refine efficiency, and ensure external channels operate with consistency and reliability.

What You Will Lead

• Build and maintain systems for wholesale, subscriptions, membership, fulfillment, and online orders
• Oversee Shopify operations including product setup, digital accuracy, and inventory alignment
• Maintain clean data across platforms including Shopify, Recharge, and internal dashboards
• Track roasted coffee movement from production to allocation
• Strengthen customer service workflows across all external channels
• Support operational needs for events, RSVP lists, and membership communications
• Document workflows and create SOPs for recurring operational needs
• Communicate clearly across departments and keep projects organized
• Delegate tasks with clarity and follow through
• Provide leadership with operational insights, data, and visibility

Who You Are

You are grounded, organized, and deeply systems minded. You notice patterns quickly and turn them into structure. You communicate clearly, take pride in accuracy, and enjoy creating order in complex environments. You work well across teams, value clarity, and find meaning in building systems that support both people and brand experience.

You understand operations through the lens of hospitality and brand culture. You care about details, consistency, and the feeling a guest has whether they are standing in the café, receiving an order in the mail, or engaging with us online.

Qualifications

• Strong experience in operations, e-commerce, retail systems, logistics, or business administration
• Familiarity with Shopify or similar platforms
• Experience building or maintaining detailed workflows and SOPs
• Excellent communication and organizational skills
• Ability to work collaboratively with multiple departments
• Experience with wholesale, fulfillment, or subscription programs is a plus
• Appreciation for craftsmanship, hospitality, and brand culture
• Comfortable with remote collaboration and cross functional flow

Compensation: $35/hr.

How to Apply

To apply with intention, send your résumé and a short note about why this role resonates with you to jordyn@fourtillfour.com. Share what draws you to operational systems, and describe how you naturally create clarity and structure for the teams you support.

Job Type: Full-time

Pay: $35.00 per hour

Expected hours: 25 – 40 per week

Work Location: Remote