Fabulous IT Support Specialist

THE GIG

This is your opportunity to join a highly respected, fast-growing IT and AI consultancy in Orange County — and actually grow with it. Whether you're stepping into your first professional tech role or you've got some experience under your belt, what matters most here is passion, hustle, and a genuine love for solving problems.

You'll be the first point of contact for many of our clients, which means you need to be as patient and personable as you are technically sharp. You'll troubleshoot remotely from our Lake Forest office most of the time, with occasional client site visits across Orange County and LA.

From day one, you're not just filling a seat — you're a critical part of how we operate. As your skills grow, so does your role. We'll bring the training, mentorship, and opportunity. You bring the energy.

WHAT YOU'LL BE DOING

- Provide front-line support for hardware and software across Windows, macOS, and mobile devices (iPhone/Android)

- Own the ticket queue — handle requests from open to resolved, and keep things moving

- Troubleshoot networking issues including VPNs, DNS, firewalls, and LAN configurations

- Support installation, configuration, and maintenance of desktops, laptops, and peripherals

- Manage user accounts and group policies in Active Directory

- Work with cloud platforms including Microsoft 365, Azure, and AWS (training provided)

- Use ticketing and IT management tools to track and resolve incidents efficiently

- Collaborate with teammates and drive issues to completion — no ticket left behind

- Be the kind of person clients actually enjoy hearing from

WHAT WE'RE LOOKING FOR

- 1–2 years of IT or helpdesk support experience preferred — we want someone who has seen a real environment before

- High school diploma required; Associate's degree or tech certifications (A+, CCNA) are a strong plus

- Solid grasp of Windows OS, Microsoft Office, and basic networking

- Ability to troubleshoot under pressure and communicate clearly at all levels

- Highly organized, self-motivated, and not someone who needs to be chased

- Reliable car for occasional client site visits in Orange and LA County

- Able to lift up to 40 lbs. and access tight spaces (yes, behind the desk counts)

WHAT MAKES YOU STAND OUT

- Experience with Microsoft 365 administration or Azure

- Familiarity with MDM or mobile device management

- You've worked with a ticketing or PSA system before

- You have a genuine curiosity about how technology works — not just how to fix it

- You want to belong somewhere, build something, and be part of a team that actually likes each other

BENEFITS

- Health and dental insurance

- 401(k) with matching

- Health savings account

- Paid time off

- Phone and travel expense coverage

- Referral bonus program

- On-the-job training, mentorship, and a real growth path

- A lively office with snacks, regular team events, and people who take the work seriously but not themselves

READY TO APPLY?

If you've made it this far, maybe you're the one. When you apply, include a short paragraph on why you'd be a great fit. And if you've got a favorite IT joke, include that too. Laughter counts around here.

Candidates must be able to commute to or relocate to Lake Forest, CA 92630 before starting. Some longer-range travel may occasionally be required.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Work Location: In person

Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Work Location: In person