Facilities Maintenance Technician

• Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
• Takes and records measurements, custom fits glasses and performs minor repairs on eyewear. Ensures finished eyewear meets standards and patient requirements.
• Uses lensometer to neutralize, verify and make a final inspection of eyewear.
• Demonstrates proper use of measuring devices, such as pupillometer, PD ruler and lens clock.
• Performs diagnostic work for physicians, in regards to patient Rx, prescribed prisms, bifocals and lens type.
• Anticipates accurate and timely eyewear delivery time, immediately notifying patients of any unexpected delays. Promptly notifies patients when glasses are ready for pick up.
• Maximize sales by exploring the needs and priorities of patients through asking open ended questions.
• Provides patients with exceptional service by possessing superior knowledge of our product lines and demonstrating the ability to accurately describe the value, features and benefits of each product.
• Accurately enters relevant frame and lens order information into POS software.
• Takes pride in the appearance of the dispensary. Assist with keeping the dispensary clean, attractive and organized. Secures and controls company assets.
• Assists co-workers with difficult or complex areas of product needs and prescriptions.
• Anticipates problems. Explores underlying reason for patient issues. Acts quickly for resolution and partners with management when necessary.
• Understands and provides patients with a comprehensive explanation of their insurance/vision plan benefits.
• Possesses a can do attitude, with a strong drive for results. Self-motivated with a strong desire for continual learning and improvement.
• Adheres to practice policies and procedures, including but not limited to discounting, promotions and inventory management.
• Demonstrate success in a retail, office environment addressing a broad spectrum of patient requirements and preferences
• Demonstrate the ability to establish positive patient rapport and build relationships
• Participates in monthly staff meetings and product trainings
• All other duties as assigned.

• Graduation from high school.
• ABO/NCLE Certification a plus.
• 2 years minimum previous optical experience required.
• 2 years previous optical retail experience required.

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