Facility Administrator & Customer Service

Job Title: Facility Administrator & Customer Service
Location: Doha, Qatar

We are seeking a dynamic and customer-focused Facility Administrator & Customer Service Professional to join our growing team. The ideal candidate should possess extensive experience in customer service and administrative coordination within the Facility Management (FM) or Real Estate industry in Qatar.

Key Responsibilities:

• Handle customer inquiries, complaints, and service requests professionally and promptly.
• Coordinate with FM operational teams to ensure timely resolution of maintenance and service-related issues.
• Manage customer records, work orders, contracts, and other administrative documentation.
• Monitor and update service requests through CAFM, CRM, and ERP systems.
• Prepare reports, correspondence, and customer service performance metrics.
• Ensure high standards of customer satisfaction and maintain strong client relationships.
• Lead and coordinate administrative and customer service activities effectively.
• Support management in implementing service improvement initiatives and operational excellence.

Requirements:

• Bachelor's Degree or Diploma in Business Administration, Facility Management, or a related field.
• Minimum 5 years of proven experience in Customer Service and Facility Administration within the Facility Management or Real Estate sector in Qatar.
• Strong knowledge and hands-on experience with CAFM, CRM, and ERP software applications.
• Excellent communication and interpersonal skills in English and Arabic (both written and spoken).
• Presentable personality with a professional appearance and customer-oriented attitude.
• Strong leadership, problem-solving, and team coordination skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficient in MS Office applications, particularly Word, Excel, and Outlook.

Preferred Candidate:

• Candidates with prior experience in reputed FM or Real Estate companies in Qatar.
• Bilingual candidates (English & Arabic) will be highly preferred.

Interested candidates who meet the above criteria are invited to submit their updated CV on hr@ibnajayan.com, with subject line application for - Facility Administrator & Customer Service.

Only shortlisted candidates will be contacted.

Work Location: In person