Facility Manager

About Us

We are the first and largest Designer Outlet project of the country, offering a unique hybrid retail experience and preparing to open our doors soon. Our ambition is to redefine outlet shopping by combining world-class designer brands with exceptional customer experience in a prime location that will attract millions of local shoppers and international tourists. Our goal is to create an iconic retail destination that sets new benchmarks for quality, safety, and operational excellence in Istanbul.

Position Overview

We are seeking an experienced and proactive Facilities Manager to lead all technical and facilities operations from pre-opening through full operation. This critical role is responsible for ensuring operational excellence, safety, and premium service standards across the asset, with a strong focus on managing outsourced security and cleaning services.

Job Description:

• Manage all facilities and technical operations during both pre-opening and post-opening phases.
• Support the development of technical and operational standards and coordinate system testing, commissioning, and handover processes.
• Establish and implement preventive maintenance programs, operational procedures, and emergency response plans.
• Manage and monitor outsourced service contracts, particularly security and cleaning, ensuring performance and KPI compliance.
• Oversee the effective operation of all building systems, including HVAC, electrical, mechanical, fire/life safety, BMS, elevators, and escalators.
• Ensure full compliance with health, safety, environmental, and statutory regulations.
• Lead incident management, emergency response, and business continuity processes.
• Manage facilities OPEX and CAPEX budgets, including cost control and technical improvement initiatives.
• Act as the primary point of contact for tenants on all facilities and technical matters.
• Continuously enhance safety, cleanliness, and overall customer experience across the center.

Qualifications:

• Bachelor’s degree in Engineering, Facilities Management, or a related technical field.
• Preferably a minimum of 10 years of experience in facilities or property management within large-scale shopping malls, mixed-use developments, or premium retail assets.
• Strong experience in managing and monitoring the performance of outsourced service providers, particularly security and cleaning services.
• Advanced knowledge of technical building systems, maintenance and repair processes, and fire/life safety operations.
• Proven leadership skills with the ability to manage teams and contractors effectively.
• Excellent communication, stakeholder coordination, and reporting skills.
• Full knowledge of occupational health and safety, environmental, and statutory/regulatory requirements.
• Ability to perform in a dynamic, high-profile retail environment with a strong results-oriented approach.
• Fluency in English.