Facility Service Manager

Job Overview:

We are seeking a highly organized and service-oriented Facility Services Manager to oversee the daily operations of a high-profile corporate building. The role will be responsible for managing housekeeping, buffet/catering services, and security operations, as well as supervising and coordinating with the maintenance team. The ideal candidate will come from a service provider background, with proven experience in delivering exceptional customer service and ensuring operational excellence.

Key Responsibilities:

• Manage and supervise all facility services, including housekeeping, buffet/catering, and security teams.
• Overlook the maintenance function and ensure timely and high-quality execution of maintenance activities.
• Act as the main point of contact for the client, ensuring high levels of customer satisfaction and addressing any concerns promptly.
• Develop and implement service quality standards, ensuring compliance with agreed KPIs and SLAs.
• Plan, organize, and monitor daily operations to ensure seamless facility services.
• Oversee vendor and contractor performance, ensuring quality, safety, and cost-effectiveness.
• Manage budgets and control costs for facility operations.
• Ensure health, safety, and environmental regulations are strictly followed.
• Prepare regular performance and service quality reports for management and the client.
• Lead, motivate, and develop facility service teams to deliver consistent and exceptional results.

Job Requirements:

• Bachelor’s degree in engineering, Business Administration, or related field.
• Minimum of 10 years’ experience in facility services or operations management, preferably in a service provider company.
• Strong leadership skills with the ability to manage multidisciplinary teams.
• Proven track record in ensuring customer satisfaction and managing client relationships.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of health and safety standards and regulations.
• Proficiency in MS Office; knowledge of facility management software is a plus.

What We Offer:

• Competitive salary package.
• Opportunity to work in a high-profile corporate environment.
• Professional growth and development opportunities.
• Facilities Services Administrative and Support Services