Factory IT Support / Manufacturing IT Technician

Summary
Provide hands-on IT support and maintain industrial IT systems on the factory floor to ensure reliable production, minimal downtime, and secure connectivity between OT and IT environments. Troubleshoot hardware, networking, and software issues specific to manufacturing equipment and support continuous improvement initiatives.

Key responsibilities

• Respond to onsite IT incidents and service requests from production, maintenance, and engineering teams; prioritize issues that impact production uptime.
• Install, maintain, and repair desktops, laptops, printers, barcode scanners, rugged tablets, HMI panels, PLC interfaces, and other factory IT hardware.
• Support manufacturing software and systems: MES, SCADA, PLC/HMI integrations, ERP interfaces, inventory/WMS connectors, and data collection agents.
• Manage local network infrastructure on the floor: switches, VLANs, Wi‑Fi access points, industrial Ethernet, and networked I/O; coordinate with IT/network teams for broader changes.
• Configure and maintain access control systems, CCTV/IP cameras, and environmental sensors relevant to production.
• Troubleshoot and resolve industrial protocol communications (EtherNet/IP, Modbus, PROFINET) and support device connectivity issues.
• Deploy, update, and patch operating systems and factory‑approved applications while minimizing production disruption; maintain image management for workstation provisioning.
• Administer user accounts, permissions, and workstation policies for operators and engineers; enforce password and access policies in coordination with IT/security.
• Perform routine backups of local systems, logs, and configuration files; assist with disaster recovery planning and execution for OT assets.
• Maintain documentation: network diagrams, asset inventory, SOPs, runbooks, and change logs for factory systems.
• Participate in change control and maintenance windows; follow safety and lockout/tagout procedures when working near machinery.
• Support onboarding/offboarding for floor staff and provide targeted training on IT tools, barcode systems, and manufacturing applications.
• Collaborate with cross-functional teams (production, maintenance, engineering, cybersecurity) on improvement projects, automation initiatives, and vendor escalations.
• Monitor system health and production-critical alerts; escalate major incidents to management and vendors as needed.

Qualifications

• 2+ years IT support experience, preferably in manufacturing, industrial, or facilities environments.
• Familiarity with manufacturing systems (MES, SCADA), PLCs, HMIs, and industrial communication protocols (EtherNet/IP, Modbus, PROFINET).
• Hands‑on experience with Windows OS, Active Directory, Windows Server, networking fundamentals (TCP/IP, VLANs, DHCP), and Wi‑Fi troubleshooting.
• Experience with hardware repair and configuration for rugged devices, barcode/label printers, scanners, and IoT sensors.
• Basic scripting or automation skills (PowerShell, Python) for task automation and log collection.
• Understanding of cybersecurity best practices in OT environments and experience working with segmentation, firewalls, and secure remote access.
• Strong troubleshooting and problem‑solving skills; able to work under pressure during production incidents.
• Good communication skills and ability to train non‑technical staff.
• Ability to work onsite with flexible hours, including occasional nights, weekends, or on‑call rotations.
• High school diploma or equivalent required; associate degree or technical certification (CompTIA A+, Network+, or similar) preferred.

Nice‑to‑have

• Certifications: CompTIA A+/Network+/Security+, Cisco CCNA, or industrial automation certifications.
• Experience with cloud‑connected OT platforms, IIoT solutions, or database/SQL skills.
• Familiarity with continuous improvement methodologies (Lean, Six Sigma).

Job Type: Full-time

Pay: QAR20.50 - QAR40.20 per hour

Expected hours: 40 per week

Work Location: On the road