Technical Support - Network

We are seeking a reliable and skilled Network Technician to support and maintain the university’s passive network infrastructure. This includes structured cabling, patch panels, racks, and related hardware. The role also involves providing general IT support to ensure the smooth operation of systems and delivering technical assistance to users across the organization.

A. Passive Network Infrastructure Support

• Assist in the installation and basic testing of structured cabling (Cat6, Cat6a, fiber optics) under supervision.
• Help organize patch panels, network racks, and cable trays in coordination with senior staff.
• Label cables and document network endpoints using provided templates.
• Follow standard procedures and guidelines for cabling and physical infrastructure.
• Report and help troubleshoot basic connectivity issues related to passive components.

B. IT Support & Systems Maintenance

• Provide first-level support for common hardware and software issues (e.g., printer setup, basic troubleshooting).
• Assist in installing and maintaining IT equipment such as PCs, monitors, and network devices.
• Support user account setup and access permissions under guidance.
• Help with routine hardware replacements and upgrades.
• Provide basic support for video conferencing and telephony systems.
• Maintain and update inventory records for IT assets and consumables.
• Monitor basic network performance indicators and report anomalies.
• Participate in site visits to assess network reliability with senior technicians.
• Ensure physical security of network cabinets by following access protocols.
• Keep documentation updated for assigned tasks and procedures.
• Follow safety and organizational policies during installations and maintenance activities.

• Diploma or vocational training in Information Technology, Computer Networking, related field, or proven experience.
• 1–2 years of hands-on experience in IT support or basic network infrastructure tasks.
• Familiarity with structured cabling practices and basic tools (e.g., cable testers, crimpers).
• Basic understanding of networking concepts such as IP addressing, DHCP, and VLANs.
• Ability to follow instructions and standard operating procedures.
• Good organizational and troubleshooting skills.
• Willingness to learn and adapt to new technologies and systems.