About the brand:

Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.

Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.

Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.

JOB RESPONSIBILITIES

• Assist in the execution of marketing initiatives and promotional events to drive customer traffic and increase brand awareness.
• Provide regular updates to the Store Manager on store performance, sales figures, and customer feedback.
• Collaborate with the Store Manager and corporate teams to share insights and contribute to the store's overall improvement.
• Perform in a consistent, timely and effective manner in accordance with established company and department specific policies and procedures.
• Lead by example and coach the store team to deliver outstanding service, ensuring that every customer feels valued and satisfied with their shopping experience.
• Collaborate with the Store Manager to set sales targets and goals for the store and actively participate in achieving them.
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Monitor sales performance, analyze key performance indicators (KPIs), and take proactive measures to drive sales and maximize revenue.

• Utilize retail training material according to company and brand strategies.
• Ensure each team member takes part in chat-ins at the start of their shifts and before leaving for the day.
• Delegate according to individual’s knowledge and skill set to effectively achieve results.
• Assist the Store Manager in training and developing the store team, ensuring they have the necessary product knowledge, sales techniques, and customer service skills.
• Conduct regular coaching sessions and provide feedback to team members to enhance their performance and professional growth.

• Help oversee daily store operations, including opening and closing procedures, cash handling, and managing store facilities.
• Work with the Store Manager to ensure compliance with company policies, procedures, and safety regulations.
• Support the Store Manager in maintaining the store's visual merchandising standards, ensuring that displays are attractive, organized, and aligned with brand guidelines.
• Participate in store layout changes and seasonal updates to create an engaging and inviting shopping environment.
• Assist in managing store inventory, including stock replenishment, stockroom organization, and conducting regular stock checks.
• Collaborate with the Store Manager to ensure optimal stock levels to meet customer demand while minimizing stock discrepancies.
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.
  Teams will be required to conduct daily cleaning tasks.

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 5+ years of experience in customer service and contemporary or luxury retail industry
• Excellent verbal, written communication and sales skills, with a strong customer service orientation
• Commitment, being self-motivated and goal oriented
• Impeccable presentation and the ability to thrive in a demanding environment
• Problem solving mindset
• Ability to work a flexible schedule, including holidays and weekends
• Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

• Hourly plus monthly commissions
• Health Benefits, including Medical, Dental and Vision
• 401K matching
• Pet Insurance
• Paid Time off and Sick Time
• Parental Leave
• Pre-Tax commuter benefits for transit and parking
• Sign on Bonus
• Referral bonus
• Employee discount
• Free Uniform