Family Advocate/Case Manager

POSITION SUMMARY

Under the direction of the CAC Program Director, provides crisis intervention and comprehensive case management services to child victims of abuse and their non-offending caregivers throughout the investigation, intervention, and prosecution process. This position serves as the primary support for families entering the Child Advocacy Center and functions as a liaison between the multidisciplinary team, child victims, and non-offending family members. The Family Advocate & Case Manager coordinates mental health services, facilitates referrals to community resources, provides court support, and ensures families receive appropriate services from intake through case closure.

ESSENTIAL DUTIES & RESPONSIBILITIES

Family Advocacy & Crisis Intervention

• Provide crisis intervention, crisis stabilization, and support services to child victims and non-offending caregivers upon arrival at the CAC
• Create a psychologically and physically safe environment sensitive to children's cognitive, emotional, and physical development
• Conduct trauma and suicide screenings, provide crisis assessment and intervention, and develop safety plans when needed
• Assist caregivers in completing intake paperwork and ensure understanding of the forensic interview, investigation, and prosecution process
• Respond to after-hours emergency calls for crisis intervention and advocacy services
• Participate in pre- and post-forensic interview staffing with the multidisciplinary team to ensure accurate communication and case coordination
• Accompany clients to SANE exams as needed

Case Management & Service Coordination

• Conduct comprehensive assessments of family needs and risk factors in collaboration with multidisciplinary team partners
• Develop and implement individualized service plans and safety plans based on assessment findings
• Facilitate referrals to appropriate services including counseling, medical care, financial assistance, and social service supports
• Function as liaison between CAC, multidisciplinary team members, child victims, and non-offending family members
• Maintain regular follow-up services with families through phone calls, letters, and meetings throughout the duration of case
• Monitor referrals to mental health services through pre-appointment outreach, attendance verification, and barrier identification
• Maintain and update resource referral lists for local community services available to families and the MDT

Court Support & Legal Advocacy

• Provide court preparation services for children and non-offending family members in conjunction with prosecutors
• Accompany families during criminal justice proceedings and court hearings as needed
• Assist families with completion of Victim Impact Statements and Crime Victims Compensation applications
• Provide ongoing communication about case status and legal proceedings to victims and families
• Serve as liaison between victims/families and the Office of the Attorney General/Crime Victim Assistance Division
• Testify in criminal and civil proceedings when necessary

Program Administration & Documentation

• Document all services provided to clients in case tracking database systems with accuracy and timeliness
• Maintain accurate records of all client contacts, assessments, and service coordination activities
• Participate in MDT meetings, including case review meetings, and provide information regarding children and families
• Participate in required training to meet education requirements of the agency and profession

Community Engagement

• Participate in community awareness activities and events as scheduled
• Respond to community member inquiries and provide tours of the CAC facility
• Collaborate with community partners to strengthen referral networks and service coordination

QUALIFICATIONS

Education & Experience

• Bachelor's degree in social work, psychology, counseling, or related field required
• 1- 3 years of experience in case management, victim advocacy, crisis intervention, or social services preferred
• Reliable transportation and ability to respond to after-hours emergency calls

Knowledge of:

• Trauma-informed care principles and child development
• Child abuse dynamics and its impact on family systems
• Crisis response and intervention practices
• Child Advocacy Center/Multidisciplinary Team Model and role of interagency partners
• Community resources for families in need
• Legal processes related to child abuse investigations and prosecution

Skill to:

• Establish rapport and build trust quickly with families in crisis
• Maintain professional boundaries while providing compassionate support
• Communicate professionally both orally and in writing with diverse populations
• Actively listen, analyze details, assess needs, and document accurately
• Collaborate effectively with multidisciplinary team partners and community stakeholders
• Maintain confidentiality and handle sensitive information appropriately
• Manage competing demands from multiple agencies while maintaining organization and focus
• Effectively use case management databases, documentation systems, and standard office technology

Ability to:

• Adjust to change with a positive attitude and manage significant emotional stress
• Maintain objectivity and professional judgment when working with traumatized families
• Balance empathy for clients with analytical clarity when coordinating with team members
• Stay organized and manage time effectively in a fast-paced environment
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Perform as a team member in a manner that accomplishes the organization's mission

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person