Family Empowerment Case Manager

At the St. Louis Crisis Nursery, we believe every child deserves safety and happiness. As a nationally recognized leader in child abuse and neglect prevention, we provide a vital lifeline of short-term, free, voluntary emergency care for over 4,000 children annually. We stand with families facing critical challenges—illness, homelessness, domestic violence, and overwhelming parental stress—offering safety, stability, and renewed hope.

About the Opportunity:

Our Family Empowerment Professionals are at the heart of our mission, providing crucial support to families and parents. Based at our Outreach Centers, you will manage a caseload through home visits, phone support, basic needs drop-offs, off-site visits, and parent education. This role requires dedication to delivering differentiated in-home support tailored to client needs, acting as a positive role model, and bringing your therapeutic skills to make a tangible difference. You will be responsible for achieving 70 client contact hours per month, maintaining meticulous records, and working collaboratively with Nursery staff to meet family needs.

Pay Range: Based on education and experience

Locations: Saint Charles, MO

What You'll Do (Key Responsibilities):

• Connect with families within 72 hours of Nursery discharge via the "first call" process.
• Assess families for either the Family Stabilization or Crisis Intervention track, providing relevant referrals and resources.
• Deliver in-home support including crisis intervention, case management, parent education, and counseling based on individual family needs.
• Provide concrete support by coordinating item drop-offs for families.
• Lead and develop engaging Parent Education Groups (PEGs) based on client needs, communicating plans a month in advance.
• Maintain a welcoming, mission-focused, and professional demeanor with clients, colleagues, students, volunteers, and community partners.
• Complete community event forms and enter data within 72 hours.
• Uphold professional standards by adhering to the Code of Ethics.
• Mentor practicum students (as assigned), supporting their educational journey.
• Identify and refer potential Parent Advisory Board members to the Director.
• Manage in-kind donations: accept, document, sort, and arrange for appropriate disbursement.

What You Bring (Requirements):

• Must be at least 21
• Master’s degree in social work or counseling.
• Valid driver’s license and reliable transportation.
• Preferred: Provisional or full licensure in Social Work or Counseling in the State of Missouri.
• Home Visiting experience preferred

For Licensed Professionals, additional responsibilities include:

• Providing counseling and clinical interventions within your scope of practice.
• Differentiating notes based on service provided, utilizing therapeutic note features.

Our Ideal Candidate Will Possess:

• Comprehensive knowledge of crisis intervention principles and effective support strategies for families in crisis.
• Expertise in strength-based philosophy, solution-focused goal setting, child development (birth-12 years), and parent coaching techniques.
• Understanding of supporting clients through crises like domestic violence and suicidality.
• Proven ability to exercise discretion and independent judgment.
• Strong collaborative problem-solving skills with clients and interdisciplinary teams.
• Excellent organizational skills for effective case management and timely follow-up.
• A calm, empathetic, and non-judgmental approach in sensitive situations.
• Proficiency in computer software, database systems, and a willingness to stay current with technology.
• Ability to deliver engaging presentations to small groups.
• Agility to adapt to changing priorities and tasks.
• A growth mindset and be an avid learner.
• A demonstrated commitment to cultural inclusiveness and sensitivity.

Working Conditions:

Role consists of some office time as well as services in the field, requiring reliable transportation. In-home environments may be noisy. Occasional exposure to bodily fluids or other potential hazards may occur. Office work is in a temperature-controlled, well-lit building, often shared with colleagues, students, and volunteers.

Ready to Make a Difference?

If you are a passionate, collaborative, and learning-oriented professional ready to change lives, we want to hear from you!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person