Family Engagement and Communications Manager, Camp Grossman

Join our team as Camp Grossman's Family Engagement and Communications Manager - a vital and dynamic role!

Under the direction of the Camp Grossman Director, the Family Engagement and Communications Manager is responsible for developing and maintaining positive relationships with community partners, and current and prospective campers and families. This role serves as Camp Grossman’s primary point of contact for families and community partners to drive engagement through development of strong relationships, warm and welcoming demeanor, clear and effective communications skills and thoughtful event coordination and planning. The Family Engagement and Communications Manager is essential to ensure Camp Grossman is recognized as the Greater Boston Jewish Community’s Day Camp.

The Communications and Family Engagement Manager plays a vital role in fostering strong relationships between the Greater Boston Jewish community, Camp Grossman and its families, while ensuring clear, engaging, and mission-aligned communication. In partnership with JCCGB’s Marketing Team, this individual is responsible for managing all aspects of camp communications and leading initiatives that build community, enhance parent engagement, and reflect the camp’s Jewish values and pluralistic identity. They will work closely with leadership to support family programming, feedback collection, and inclusive outreach.

JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Primary responsibilities include, and are not limited to:

Manage all aspects of Camp Grossman’s Communications

• Serve as the primary point of contact for both prospective and current camp families.
• Respond promptly and warmly to inquiries from prospective and current families, providing clear and accurate information.
• Guide new families through the full enrollment process and ensure a welcoming, supportive experience.
• Address questions about programs, policies, logistics, and schedules with professionalism and clarity.
• Triage family concerns to the appropriate staff and ensure timely follow-up and resolution.
• Maintain accurate records of all communications
• Responsible for all family newsletters and other mass communications both in-season and throughout the year
• Partner with Leadership and Marketing Teams to manage crisis communications and ensure timely, sensitive messaging when needed.
• Collaborate with program staff to document and share camp stories, photos, and videos.
• Manage creation, implementation and analysis of family surveys, and collection of data.

Manage/Coordinate Camp Grossman’s Outreach and Engagement Initiatives

• Develop and maintain relationships with all community partners (examples include religious schools, day schools, synagogues and temples) to ensure Camp Grossman’s visibility and recognition in greater Boston’s Jewish community.
• Connect and partner with established JCC family and community coordinators.
• Manage Camp Grossman’s Family Ambassador volunteers to assist with community engagement efforts.
• Plan, organize and manage all camper recruitment and engagement events; partner with JCC Events Coordinator and other team members for successful well-coordinated events.
• Partner with the Development team to develop and implement a strategy for camp alumni engagement
• Coordinate with JCC Events Manager as need to facilitate rentals of Camp Grossman campus / facilities; coordinating events and staffing needs

Standard Staff Expectations:

• Actively create a welcoming dynamic where each individual is valued, seen and welcomed.
• Actively participate as an essential member of the Camping team.
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through personal role modeling.
• Participate in all staff meetings as assigned and contribute to overall organizational success.
• Attend JCCGB All Staff meetings.
• Other duties as assigned.

Supervisory Responsibilities: Supervise camp photographer(s)/videographer(s) and act as on-site manager (in partnership with Marketing team) overseeing social media and/or marketing interns as assigned.

Supervisory responsibilities include, and are not limited to:

• Conduct regular supervisory meetings to provide on-going guidance, direction and supervision.

• Supervises and evaluates for assigned positions; observing staff in order to maintain a high level of instruction and safety.
• Uphold JCC policies and procedures and model alignment.
• Communicate effectively with supervisors regarding departmental or personnel issues.
• Foster a positive, collaborative work culture that promotes teamwork, accountability, and service excellence.
• Build and maintain a positive working relationship to achieve desired outcomes and the ongoing professional growth of the direct report; provide direct and clear constructive feedback and course correction when needed.
• Performs all aspects of time and attendance reporting to ensure accurate payroll for staff supervisees; adhering to payroll protocol and deadlines.

This is a great chance to join JCC Greater Boston's respected and valued, people-orientated workplace of diverse community services providers, which is rapidly growing!

This full-time, salaried position offers a comprehensive benefits package, a supportive, hybrid work environment (including a remote work option for limited administrative duties outside of camp season), and a competitive starting salary range between $57,500-62K annually.

The salary offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

About JCC Greater Boston

Since opening its doors in 1983, JCC Greater Boston has been committed to its mission of creating a vibrant, inclusive, and diverse community by nurturing meaningful and lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends.

JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!

The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all.

To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at https://www.bostonjcc.org/careers/

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups.

Requirements

Education and Experience: Must have a Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or a related field.

Must have 3 years progressive experience in an administrative, customer-facing, communications-focused role, with at least 1-year experience coordinating or managing a function, operations, nonprofit program or staff.

• Administrative/operations experience in or with camps or other similar non-profit youth development programs is strongly preferred.
• Experience managing digital communications: social media, email campaigns, content creation is a plus.
• A current and valid driver's license is required for this position. This role's responsibilities include some local driving to various community sites and locations.

Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet this minimum hiring criteria.

Skills and Abilities:

• Proficiency in use of computers and tools like Office suites, Canva, CRM systems, and social media platforms, social media literacy, Microsoft Outlook, Word, Excel.
• Knowledge and familiarity with the summer day camp environment
• Strong organizational and project management skills.
• Excellent written and verbal communication abilities.
• Familiarity with Jewish traditions and pluralistic approaches preferred.

Physical Requirements: This position operates in a hybrid environment; some administrative duties during the year may be effectively performed remotely while others require an on-site/in-person presence to successfully meet the expectations of the position. During the camping season this position must operate in-person/on-site at our Dover camp site. Must be able to work well in a busy, dynamic and often noisy environment involving multiple tasks and priorities. Able to lift and carry objects weighing up to 20 pounds (boxes of supplies, etc.).

ADA Statement: Individuals must possess these criteria for knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities.

Benefits

In addition to a rewarding career within our mission-driven, values-driven, and family-centric environment, JCC Greater Boston proudly offers full-time employees a comprehensive and competitive benefits package that includes:

• Competitive cost-sharing Health and Dental Insurance
• JCC Sponsored/Paid Health Reimbursement Account
• JCC Sponsored/Paid Group Life Insurance/LTD Coverage
• Generous paid time off supporting a quality work-life balance
• Tax-deferred 403(b) retirement savings plan
• Voluntary Supplemental Vision Insurance
• Additional Voluntary Supplemental Life/ADD coverage for you and your family
• AbilityAssist Employee Assistance Program (EAP)
• Norton Cyber Security Program
• LegalEase Insurance program

JCCGB Perks! This position is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes:

• Use of the Fitness Center at Leventhal-Sidman
• Access to group fit classes, Arts & Culture adult programming at member rates
• Discounts on a variety JCCGB's fitness/wellness programs and services
• Free wellness events!
• Discounted child care at JCCGB Early Learning Centers and after-school program
• Discounted JCCGB camp tuition

Benefits are subject to review and change by the Organization, and plan documents are the primary determinant.

A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on:

• Supportive colleagues
• Team camaraderie
• How their managers treat them
• Individual autonomy
• Knowing what their work contributes to and how it impacts others
• Pride in working for the JCC
• Program and service quality
• Holding ourselves accountable

Our staff and leadership bring experience, excellence, and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.