Family Resiliency Unit - Program Support Spec.

Join Our Team: Family Resiliency Unit - Program Support

Are you organized, welcoming, and detail-driven? Do you enjoy being the go-to person who keeps everything running smoothly? We’re looking for a reliable and proactive Administrative Support Specialist to play a key role in supporting our Family Resiliency Unit.

What You’ll Do

In this dynamic position, you’ll be at the heart of daily operations—helping both staff and participants feel supported, informed, and valued.

Front Desk & Administrative Support

• Greet participants and visitors with professionalism and warmth
• Manage incoming and outgoing mail and shipments
• Maintain organized files and accurate records
• Prepare and process program paperwork and packets
• Order and track office supplies
• Manage shared resources such as car keys and general office materials
• Provide general clerical support including typing and document preparation

Quality Assurance Support

• Assist with file and service plan reviews to ensure compliance and quality standards
• Support monitoring of EES reports and related documentation
• Help verify that referrals are completed and properly documented
• Track and ensure required participant contact standards are met
• Contribute to continuous improvement efforts across the Family Resiliency Unit

What We’re Looking For

• Strong organizational skills and attention to detail
• Excellent interpersonal and communication abilities
• Ability to manage multiple tasks and prioritize effectively
• Proficiency with basic office software and administrative systems
• A team-oriented mindset with a commitment to quality and service

Why Join Us?
You’ll be part of a mission-driven team dedicated to strengthening families and building resilient communities. Your work will directly support meaningful programs that make a difference every day.

A high school diploma and whatever additional education and work experience provide the necessary knowledge, skills, and abilities to perform the essential functions of the position.

Benefits Include:

Insurance: Health, Dental, Life, Disability, Vision, Critical Illness, Accident, Hospital Indemnity

Additional Benefit: Discounted subscription to Savi student loan forgiveness program

Paid Leave: Holiday, Vacation, Sick Leave, Short Term Disability Income Continuation

Retirement: Participation in the Wisconsin Retirement System, deferred compensation .

Work/Life Balance: Monday - Friday schedule, flexible work hours

NOTE: Per - Wis. Stat. § 19.36(7) Records that would reveal the identities of job applicants must be kept confidential if the applicants so request in writing. However, the identities of final candidates to local public office may not be withheld. A final candidate is an individual who is one of the five most qualified applicants, or a member of the final pool if that is larger than five. If there are fewer than five candidates, each one is a final candidate. Please contact the Personnel Department at 920-683-4063 if you have questions regarding this information or you would like to keep your information confidential.