Family Services Case Manager

POSITION SUMMARY

Good Samaritan is committed to ending poverty and homelessness, in partnership with our community, by leading the way in providing affordable housing solutions and supportive services.

The Family Services Case Manager is responsible for providing solution-focused, person-centered support to unhoused households who temporarily reside in units where Good Samaritan is the master lessee. Good Samaritan will sublet units across the county to unhoused families with children to stay for up to 120 days, and during that time families will receive intensive case management support from the Family Services Case Manager. This includes attending weekly in-home case management meetings to establish a pathway into housing and assisting with transitioning into permanent housing solutions at program exit. Having a basic understanding of rental rules, a proven ability to assess and determine assistance needs for households in crisis, and providing a case management process that is organized, objective, and ethical are expectations for this role.

The Family Services Case Manager must have reliable transportation and be able to commute throughout all of Ottawa County. This position will work primarily from our Holland office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

1. Assist homeless participants in locating, securing and maintaining housing of their choice using the strength-based model of housing case management

2. Conduct regular home visits and connect with landlords and other service providers to assist households with meeting both long term and short-term housing and income goals

3. Organize and manage time so all reports, notes, documents and client files are current, accurate, and completed in accordance with both HUD and agency regulations

4. Collect and input data within set time limits, and effectively review data for deficiencies or errors, and correct any incompatibilities prior to predetermined deadlines

5. Read, understand, apply and explain complex rules and programs so they can be understood by people of diverse socio-economic and cultural backgrounds

6. Create and send confirmation of assistance payment letters to utility companies, landlords, participants, DHHS specialists, and case managers, as needed

7. Maintain appropriate boundaries with clients, staff and outside organizations, and adhere to professional standards of confidentiality, and ethical conduct in all forms of correspondence

8. Secure documentation from participants and other agencies according to current standards

9. Prepare for and appropriately respond to participant questions around leases and all other housing related/tenant issues

10. Maintain openness to supervision, which can include at least one shadowing experience per quarter, and at least one hour of bi-weekly face-to-face consultation with immediate supervisor

11. Attend all sponsored and/or required training and in-service sessions as scheduled, and lead internal and external training and in-service sessions as appropriate

12. Prioritize workload to maintain highest quality of services provided

13. Complete other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

· BSW or Bachelor’s degree in a related field

· Ability to interact with people of a diverse background

· Ability to work independently and as part of a team

· Ability to complete work accurately under tight deadlines

· Ability to learn and comply with regulatory program rules and expectations

· Excellent interpersonal, communication, and organizational skills (written and verbal)

· Basic mathematical skills

· Knowledge of community resources

· Proficient in Microsoft Suite applications

· Ability to work flexible schedule; most hours between Mondays to Fridays, 8:30 a.m. - 5:00 p.m.

· Must have access to a personal vehicle, valid driver’s license and auto insurance

PREFERRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

· Experience working with unhoused households

· Experience working with grant funded programs

· Experience in a non-profit organization

· 3 years field experience

· Spanish language proficiency

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The Family Services Case Manager primarily works in a professional office environment, regularly visits program participants in their homes within Ottawa County, and travels to attend off-site trainings and events as assigned.

While performing the duties of this job the employee is regularly required to move about inside the office to access file cabinets, office machinery, etc., and must be able to remain in a stationary position 50% of the time, and occasionally lift and move 25lb boxes unassisted. Employees will also constantly operate office machinery such as computers, copy machines and calculators, and will frequently learn new information and communicate accurate details in person and over the phone. Employees also frequently drive to home visits and move in and out of homes under varying weather conditions, which may require the ability to ascend and descend stairs while carrying necessary appointment materials.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off

Work Location: In person