Family Wellness Case Manager

Homeless Children’s Network

Position Title: Case Manager

SALARY: $70,000

SCHEDULE: Full-time position. Onsite/Hybrid

BENEFITS: Health, Dental, and Vision insurance; Commuter stipend

HOMELESS CHILDREN’S NETWORK MISSION STATEMENT

Homeless Children’s Network’s (HCN) mission is to decrease the trauma of homelessness and domestic violence for children, youth, and families; to empower families; and to increase the effectiveness of collaborative efforts among service providers to end homelessness and poverty. Since 1992, HCN has empowered San Francisco’s underserved and historically marginalized communities citywide toward a brighter future with love, wholeness, and healing.

About Homeless Children’s Network (HCN)

Since 1992, HCN has been San Francisco’s leading nonprofit agency for comprehensive early intervention and mental health support for underserved and historically marginalized children, youth, and families experiencing homelessness, housing instability, or living in intergenerational poverty. Our mobile therapeutic model is both accessible and scalable, enabling clinicians to meet clients directly in the community. As the hub of a Collaborative of 60+ service agencies and community-based organizations, we serve over 2,500 clients each year, reaching those most reluctant to trust conventional mental health systems. Central to our work is our Afri-centric mental health and wellness model. This community-defined approach addresses health inequities and the persistent cycle of racism and trauma over generations. This model not only uplifts the Black/African American communities but also strengthens the behavioral health outcomes of all San Franciscans, fostering resilience, healing, and lasting change.

FAMILY WELLNESS PROGRAM OVERVIEW:

The Family Wellness Program is a community-based initiative funded by the San Francisco Department of Children, Youth and Their Families (DCYF) designed to support the emotional, social, and mental well-being of K–12 youth and their families. The program provides accessible, culturally responsive services in a welcoming, family-centered environment.

Core services include short-term individual and family mental health support, wellness and enrichment programming for youth, family recreation and engagement activities, and case management and resource navigation. The program operates primarily through weekly on-site programming and quarterly events, with a strong emphasis on reducing barriers to care and increasing access to services.

POSITION SUMMARY:

HCN provides resources and referrals, which are designed to enhance families’ sense of connection to the communities in which they live and ensure that the changing needs of the child and family are met. Our work with families is strengths-based, and both respectful of and responsive to cultural and linguistic differences in various communities.

The Case Manager is responsible for providing housing stability plans for at least 18 households per year. As part of this work, the Case Manager may be supporting families in:

1) searching for and securing housing,

2) increasing income and employability,

3) improving credit history and rental stability,

4) addressing behavioral health issues that negatively impact housing stability, and/or

5) accessing permanently affordable housing, including applying for placement on appropriate wait lists.

6) Weekly documentation deadlines

Duties include but are not limited to those listed above in the efforts to support families in obtaining and/or maintaining stable housing.

REQUIRED QUALIFICATIONS:

• Obtained a Bachelor’s degree, especially in Psychology, Sociology, Social Work, or similarly related field
• Familiar with resources and communities in San Francisco, especially those dedicated to families with low income and experiencing homelessness/housing instability
• Charismatic and outgoing, and look forward to networking and outreaching with individuals and organizations
• Thrive in independent work while coming alive in a community of like-minded colleagues who share similar values
• Tenacious and able to follow through in order to best support client needs
• Willing to travel throughout San Francisco to meet with clients, families, and community partners as safety guidelines allow
• Preferably bilingual and bicultural Spanish/English

HCN’s Community Culture

Of all the above important qualifications, bring the heartfelt quality of compassion, with exquisite cultural responsiveness as a primary guiding quality, not only of your professional life, but of what you hold dear.

Please bring a strong analysis of how race, ethnicity, culture, language, region, poverty, sexual and gender identity, age, education, opportunities and resources generationally made available or not, and systemic oppressions impact a person’s mental health.

Please have stories of your own life and how you have been a mover and shaker to transform these systems.

Please accept that HCN is a vibrant community that has a legacy that is of interest to you, and is also prompted to grow steadily, and with the respect of what has been done well central in the conversation.