Fast food manager

Restaurant

PaperMill Fresh Asian Kitchen located at 3401 Walnut St, Philadelphia, inside Franklin's Table Food Hall!

Position Overview

We are seeking a highly motivated, hands-on Restaurant Manager to oversee day-to-day operations across our fast casual restaurant location in University City. The ideal candidate thrives in a fast-paced environment, demonstrates leadership under pressure, and maintains exceptional standards of food quality, service, and team culture. This position plays a vital role in ensuring operational excellence, profitability, and the ongoing success of our growing restaurant group.

Key Responsibilities

Operations & Leadership

• Oversee daily operations of the Franklin’s Table location to ensure profitability and smooth service.
• Manage and assist with all catering operations, including pickups, drop-offs, and food truck events for both Korea Taqueria and PaperMill.
• Lead and supervise front-of-house and back-of-house staff, ensuring consistent quality, speed, and guest satisfaction.
• Maintain prompt and reliable communication with the leadership team via Slack and other channels.
• Ensure compliance with all health, safety, and sanitation regulations.

Staff Management & Training

• Recruit, onboard, and train new team members to uphold brand standards in food prep, service, and hospitality.
• Provide ongoing coaching, development, and performance feedback to staff of varying experience levels.
• Foster a positive and professional team culture centered on accountability, cleanliness, and respect.
• Develop weekly staff schedules that balance operational efficiency with labor cost targets.

Customer Experience

• Drive excellence in guest service and hospitality, actively implementing strategies to improve satisfaction and increase tip averages.
• Resolve customer concerns quickly and effectively, ensuring every guest leaves happy.
• Support social media and promotional efforts for monthly specials and events.

Financial & Inventory Management

• Monitor and minimize Cost of Goods Sold (COGS) by reducing waste, optimizing ordering, and repurposing oversupply creatively.
• Accurately forecast, order, and maintain inventory levels for both restaurant and mobile operations.
• Collaborate with ownership on menu planning, pricing, and product development.
• Manage cash handling, deposits, and basic financial reporting in alignment with business procedures.

Facilities & Equipment

• Maintain kitchen equipment and facilities; escalate repair needs promptly to business leadership.
• Ensure all workstations are clean, organized, and maintained to food safety standards throughout the shift.

Performance & Accountability

• Arrive punctually to all shifts and maintain professional reliability. Notify management promptly of lateness or absence that may materially impact operations.
• Take initiative in solving operational, mechanical, and interpersonal issues in real-time.

Qualifications

• Food manager license in the city of Philadelphia
• 2+ years of management experience in a fast casual or quick service restaurant environment.
• Proven track record of team leadership, staff training, and operational excellence.
• Strong understanding of food safety standards and restaurant health codes.
• Proficiency with POS systems (Toast preferred) and basic reporting tools.
• Excellent communication and problem-solving skills.
• Availability for flexible scheduling, including nights and weekends as needed.
• Must be hands-on, positive, and committed to upholding company standards.

Job Type: Full-time

Pay: $43,976.64 - $52,961.11 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Philadelphia, PA 19104 (Required)

Ability to Relocate:

• Philadelphia, PA 19104: Relocate before starting work (Required)

Work Location: In person