F&B Hostess

JOB SUMMARY:

Responsible for creating a welcoming atmosphere for guests, managing reservations, and ensuring efficient service in a Cafe/Restaurant setting.

JOB DESCRIPTION:

• Greeting Guests: Warmly welcome guests as they arrive, creating a positive first impression and setting the tone for their dining experience.
• Managing Reservations: Handle reservations efficiently, ensuring that the seating arrangements are organized and accommodating to guests’ preferences.
• Seating Guests: Assign tables to guests based on their party size and preferences, while considering the flow of service and the restaurant’s layout.
• Maintaining Waitlists: Keep an accurate waitlist during busy periods, communicating estimated wait times to guests and ensuring they are informed throughout the process.
• Providing Information: Offer guests information about the menu, daily specials, and restaurant policies, enhancing their dining experience and helping them make informed choices.
• Coordinating with Staff: Collaborate with servers, kitchen staff, and management to ensure smooth operations and timely service, contributing to a cohesive team environment.
• Handling Customer Inquiries: Address guest inquiries and concerns promptly and professionally, ensuring a high level of customer satisfaction and loyalty.
• Managing the Host Stand: Maintain an organized and clean host stand, ensuring that menus, reservation books, and other materials are readily available and presentable.
• Upselling and Promoting Specials: Encourage guests to try special menu items or promotions, contributing to increased sales and enhancing the overall dining experience.
• Managing Guest Feedback: Collect and relay guest feedback to management, helping to identify areas for improvement and enhance overall service quality.
• Creating a Welcoming Atmosphere: Foster a friendly and inviting atmosphere through positive interactions and attentiveness, making guests feel valued and appreciated.
• Assisting with Takeout Orders: Support the takeout process by coordinating orders and ensuring that guests receive their food promptly and accurately.
• Building Rapport with Regular Guests: Develop relationships with repeat customers, remembering their preferences and creating a personalized experience that encourages loyalty.
• Implementing Feedback for Improvement: Actively seek feedback from guests and staff to identify areas for improvement in service and operations, demonstrating a commitment to excellence.

Job Types: Part-time, Temporary