F&B Operations Manager

Role Overview: The F&B Operations Manager is responsible for overseeing the end-to-end operations of the food and beverage department. This role involves strategic planning, financial management, facility maintenance, and team leadership to ensure seamless service, high-quality standards, and maximum profitability. The ideal candidate will bridge the gap between back-of-house efficiency and front-of-house excellence, ensuring the physical infrastructure is always guest-ready.

Key Responsibilities:

• Operational Excellence: Develop and implement Standard Operating Procedures (SOPs) for both front-of-house (FOH) and back-of-house (BOH) to ensure consistent service delivery.
• Financial Management: Oversee the department’s P&L, including budgeting, forecasting, and cost control. Monitor food, beverage, and labor costs to meet financial targets.
• Team Leadership: Recruit, train, and mentor the F&B team. Manage staff scheduling, performance appraisals, and career development to maintain high morale and low turnover.
• Customer Experience: Maintain a high standard of guest satisfaction by monitoring service quality, resolving complaints, and implementing feedback loops.
• Facility & Maintenance Management: Oversee the upkeep of the physical outlet, including scheduled maintenance of kitchen equipment, HVAC, plumbing, and electrical systems. Ensure the facility remains in top condition for daily operations.
• Supply Chain & Vendor Management: Oversee procurement, inventory management, and relations with both food/beverage suppliers and maintenance-related vendors to ensure the highest quality of ingredients and service at optimal pricing.
• Compliance & Safety: Ensure the outlet strictly adheres to all health, safety, and licensing regulations (FSSAI, fire safety, labor laws, etc.).

Required Skills & Qualifications:

• Experience: 5–6 years of experience in F&B operations, with at least 2 years in a managerial or supervisory role within a high-standard restaurant or cafe environment.
• Technical Proficiency: Strong understanding of POS systems, inventory management software, and MS Office (Excel for data analysis).
• Business Acumen: Deep knowledge of P&L management, food costing, and operational KPIs.
• Education: Degree in Hotel Management, Hospitality, or Business Administration.
• Leadership: Exceptional leadership and interpersonal skills with the ability to manage a diverse team.

Personal Attributes:

• Problem-solving mindset with the ability to think on your feet in a fast-paced environment.
• Strong organizational skills and high attention to detail.
• Effective communicator with a professional demeanor.
• Data-driven approach to decision-making and operational improvements.

Job Type: Full-time

Benefits:

• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• F&B operations: 5 years (Required)
• Hospitality management: 5 years (Required)

Work Location: In person