F&B QA/QC

Job Title: F&B QA/QC

Location: Doha, Qatar

Job Type: Full Time

Job Description:
The F&B QA/QC Officer is responsible for ensuring the highest standards of food quality, hygiene, safety, and operational compliance across all food and beverage activities. The role involves monitoring daily operations, conducting inspections and audits, implementing quality control procedures, and ensuring compliance with food safety regulations and company standards to maintain excellent guest satisfaction and operational excellence.

Key Responsibilities:

Quality Assurance & Quality Control

• Develop, implement, and monitor food quality assurance and quality control procedures across all F&B operations.
• Ensure all food and beverage products meet company standards, client expectations, and regulatory requirements.
• Conduct regular inspections of food preparation, storage, handling, and serving procedures.
• Verify compliance with HACCP, food safety regulations, hygiene standards, and municipality requirements.
• Monitor product consistency, portion control, presentation, taste, freshness, and temperature standards.
• Inspect incoming raw materials, ingredients, packaging, and supplier deliveries for quality compliance.
• Maintain approved supplier and product quality records.
• Identify non-conformance issues and implement corrective and preventive actions.
• Ensure proper labeling, traceability, and shelf-life monitoring of food products.

Food Safety & Hygiene

• Conduct daily hygiene and sanitation inspections for kitchens, storage areas, equipment, and service stations.
• Ensure strict compliance with food safety management systems and SOPs.
• Monitor personal hygiene practices of kitchen and service staff.
• Verify cleaning schedules, pest control activities, and sanitation logs are properly maintained.
• Ensure proper food storage temperatures and cold chain management.
• Monitor cross-contamination prevention measures.
• Ensure all chemicals and cleaning agents are safely stored and used according to regulations.

Operational Monitoring

• Perform routine operational audits across restaurants, catering units, central kitchens, warehouses, and outlets.
• Monitor food production processes to ensure operational efficiency and quality consistency.
• Evaluate preparation methods and recommend process improvements.
• Conduct random quality checks during food preparation and service periods.
• Verify recipe adherence and standardization across all outlets.
• Ensure all F&B equipment is calibrated and functioning properly.

Documentation & Reporting

• Prepare daily, weekly, and monthly QA/QC inspection reports.
• Maintain records of inspections, audits, corrective actions, and incident reports.
• Document customer complaints related to food quality and investigate root causes.
• Track quality KPIs and prepare management reports.
• Maintain updated SOPs, checklists, food safety manuals, and training records.
• Ensure all certifications, licenses, and compliance documentation remain valid and updated.

Training & Staff Development

• Conduct food safety, hygiene, and quality awareness training sessions for staff.
• Train employees on HACCP procedures, SOPs, GMP, and sanitation standards.
• Support onboarding and orientation for new F&B employees regarding QA/QC procedures.
• Conduct refresher trainings and toolbox talks.
• Evaluate staff compliance and recommend improvement actions where necessary.

Supplier & Vendor Quality Control

• Evaluate supplier quality standards and delivery performance.
• Conduct supplier audits and inspections when required.
• Coordinate with procurement teams regarding rejected or non-compliant materials.
• Ensure supplier certifications and food safety documentation are valid and updated.
• Monitor vendor compliance with agreed product specifications.

Customer Satisfaction & Compliance

• Support initiatives to improve guest satisfaction through food quality excellence.
• Investigate customer complaints related to food quality, hygiene, or service standards.
• Coordinate corrective actions to prevent recurring issues.
• Ensure all operations comply with local health authority regulations and international food safety standards.

Health, Safety & Risk Management

• Identify food safety risks and operational hazards.
• Ensure implementation of corrective actions for unsafe practices.
• Participate in internal and external audits.
• Support emergency response procedures related to food contamination or safety incidents.
• Monitor workplace safety standards within kitchens and F&B operations.

Coordination & Communication

• Coordinate with chefs, operations teams, procurement, warehouse, and management regarding quality matters.
• Attend operational meetings and provide QA/QC recommendations.
• Support continuous improvement initiatives across F&B operations.
• Assist management in achieving operational excellence and audit readiness.

Additional Responsibilities

• Perform spot checks during events, catering functions, and high-volume operations.
• Support menu testing and new product quality evaluations.
• Ensure compliance with company brand standards.
• Carry out any additional duties assigned by management related to quality assurance and food safety.

Experience Level:

• 3+ year of experience in food & beverage service

Job Type: Full-time

Application Question(s):

• Do you have experience working in F&B quality assurance or quality control?
• Are you familiar with HACCP and food safety standards?
• Have you conducted hygiene inspections or operational audits in a kitchen or F&B environment?
• Do you have experience preparing QA/QC reports and documentation?
• Are you comfortable working on-site and conducting regular inspections across multiple F&B outlets or kitchens?
• Do you have experience inspecting and approving incoming food deliveries from vendors/suppliers to ensure they meet quality and safety standards?

Work Location: In person