F&B Supervisor

Job Purpose:
To supervise and coordinate room service operations, ensuring high-quality guest service, efficient delivery, and maximizing revenue opportunities through upselling, promotions, and menu optimization.

Key Responsibilities:

Supervise Room Service Operations:

• Oversee daily room service activities to ensure timely and accurate delivery.
• Monitor staff performance and provide coaching as needed.

Revenue Generation:

• Identify opportunities to increase room service sales through upselling, suggestive selling, and promotions.
• Track room service sales performance and suggest strategies to boost revenue.
• Collaborate with the F&B team to create attractive menus and packages for in-room dining.

Guest Experience:

• Ensure that all room service orders meet hotel standards for quality and presentation.
• Handle guest feedback and resolve complaints promptly and professionally.

Staff Management:

• Train, schedule, and manage room service staff.
• Conduct performance reviews and motivate team members to meet targets.

Operational Efficiency:

• Monitor inventory and coordinate with kitchen and procurement teams to maintain stock levels.
• Ensure compliance with hygiene, safety, and hotel standards.

Reporting:

• Maintain daily, weekly, and monthly reports on room service operations, including sales, revenue, and customer feedback.

Qualifications & Skills:

• Proven experience in F&B supervision, preferably with room service operations.
• Strong communication, leadership, and customer service skills.
• Ability to drive sales and generate revenue through effective strategies.
• Knowledge of food hygiene and safety standards.

Job Type: Full-time

Experience:

• Hospitality: 4 years (Required)