FBO Operations Controller

ExecuJet Middle East is currently seeking an Operations Controller to fill a vacancy within our Fixed Base Operation(FBO). The main objective of the role is to facilitate the arrival and departure of aircraft and their passengers.

KEY RESPONSIBILITIES
Responsible for facilitating the arrival and departure of aircraft and their passengers
Coordinate aircraft servicing in an efficient and timely manner
Render personal service to VVIP passengers/guests in the FBO
Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered
Prepare and present crew flight briefs
Facilitate comfort of passengers/guests and create harmonious atmosphere
Greet and welcome passengers/guests to FBO
Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required
Assist with tasks such as loading luggage on/off aircraft and vehicles
Guide and escort passengers/guests to/from designated aircraft
Expedite transfer of passengers/guests between aircraft and FBO/limousine service
Inform passengers/guests upon request, concerning schedules and travel itineraries
Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well- being of passengers
Process handling files accurately and in a timely manner
Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
Responsible for facilitating the arrival and departure of aircraft and their passengers