FCH Digital Inside Sales & Customer Service Representative

Title: Inside Sales/Customer Service

Department: Flow Control Digital - Sales

Reports To: General Manager

Location: Remote / work from home (US only)

Come join our dynamic, growing team! We are an online e-Commerce seller of fittings, tubing, valves, pumps, hoses and other products for the sanitary and high-purity processing markets. We serve essential industries including the producers of food, dairy, beverages and pharmaceuticals. Learn more at fchinc.com.

Position Summary:

The Inside Sales/Customer Service Representative services new and existing customers, provides quotes, processes orders, answers questions and resolves issues in a prompt and courteous manner that delivers on Sanitary Fittings’ value proposition of providing differentiated service and expertise.

Primary Functions:

• Provides the best possible customer experience by being responsive, courteous and flexible
• Handles incoming phone calls and online chat communications
• Services existing accounts, provides quotes, processes orders, handles product returns
• Nurtures existing customer relationships and establishes trust with customers through open and interactive communication
• Addresses customer complaints with appropriate solutions and alternatives within time limits, and follows up to ensure resolution
• Supports business development efforts
• Champions safety, company culture and ethics
• Other duties as assigned

Primary Competencies:

• Excellent communication, listening and interpersonal skills, with ability to stay cool under pressure
• Curious, proactive, critical thinker
• Organized and results-driven, with excellent attention to detail
• Works with a sense of urgency, without sacrificing quality
• Proficient with standard business software and familiar with CRM and/or quoting systems
• Able to multitask, prioritize and manage time effectively
• Able to work in a team environment using established procedures

Culture:

• Actively work to create strong communication and a healthy working environment
• Communicate in a positive manner with all employees
• Respectfully listen to concerns and ideas brought to your attention
• Respect confidentiality
• Embody our values of Integrity, Trust, Creativity and Courage, Teamwork, and Excellence

Qualifications:

• Associate’s degree or equivalent experience required; bachelor's degree preferred.
• Two or more years’ experience in customer service. In addition, experience contacting customers to close or generate new business is preferred but not required.
• Experience in the manufacturing industry and an office setting preferred but not required.
• Experience working remotely preferred.
• Distraction free work environment and high speed internet required since this is a remote position.
• Familiarity with e-Commerce and digital tools is a plus.
• Must be able to perform the physical demands of the job such as:
  • Extended periods of sitting
  • Using computer, phone and office equipment

Pay Range: $24-$30/hr depending on experience and location