FCY Cashier

Currency Exchange Operations

Department: Front Line Operations
Location: JBR, Dubai, UAE
Reports To: Head Cashier

Job Purpose:

To handle the buying of foreign currencies in compliance with company policies and UAE Central Bank regulations. The FCY Cashier is the first point of contact for walk-in customers and plays a vital role in delivering excellent customer service while ensuring secure, accurate, and efficient cash transactions.

Key Responsibilities:

• Buy various foreign currencies from customers as per the daily exchange rates set by the management.
• Verify authenticity and condition of foreign currencies using company-provided equipment and guidelines.
• Ensure correct application of rates, including spotting, rounding, and decimal handling per policy.
• Maintain accurate records of transactions in the Remitex system and ensure complete documentation.

Cash Handling & Security

• Count, balance, and report physical cash received.
• Ensure the cash drawer is balanced at the end of the shift.
• Immediately report discrepancies, counterfeit notes, or suspicious activity to the Head Cashier or Branch Manager.
• Follow anti-money laundering (AML) protocols and comply with KYC standards at all times.

Customer Service

• Greet customers professionally and assist with their currency exchange needs.
• Answer queries about exchange rates, procedures, and services offered.
• Maintain a neat and presentable appearance, wearing the company uniform with a visible name tag.

Operational Support

• Assist in preparing the branch for opening and closing procedures.
• Cooperate with team members to ensure seamless daily operations.
• Follow up on required documentation or compliance-related alerts when needed.

Compliance & Risk Control

• Adhere to internal policies, CBUAE regulations, and company SOPs.
• Assist in the detection and prevention of fraudulent or suspicious transactions.
• Maintain confidentiality of customer and company data.

Job Type: Full-time

Application Question(s):

• Did you work in an exchange house before?

Experience:

• FCY Cashier: 1 year (Required)

License/Certification:

• Compliance training certificate? (Required)