Female Call Center Agents (Outbound calls)

The Customer Service Representative (CSR) – Outbound Calls is responsible for making proactive outbound calls to customers to provide information, follow up on inquiries, resolve issues, promote products or services, and ensure customer satisfaction. The role requires excellent communication skills, professionalism, and the ability to meet call and quality targets.

Key Responsibilities:

Make outbound calls to existing or potential customers as per assigned campaigns

Provide accurate information about products, services, or account details

Follow up on customer inquiries, complaints, or pending requests

Promote offers, upgrades, or services when applicable

Maintain a high level of customer satisfaction and professionalism on every call

Accurately document call details and outcomes in the system

Meet or exceed daily/weekly call volume and performance targets

Adhere to company policies, scripts, and compliance standards

Required Skills & Qualifications:

Intermediate with 3-4 years must (Bachelor’s degree preferred)

Previous experience in outbound calling, customer service or call center roles is an advantage

Excellent verbal communication and listening skills

Strong problem solving and customer handling abilities

Goal oriented with the ability to handle rejection professionally

Preferred Attributes:

Experience in sales, telemarketing, or customer retention

Ability to multitask and work in a fast-paced environment

Positive attitude and strong work ethic

Job Type: Full-time

Pay: Rs30,000.00 - Rs90,000.00 per month

Work Location: In person