Female Call Center Representative

Cmax.pk is looking to hire skilled professionals for its ‘Call Center Representative’ posts.

RESPONSIBILITIES:

• Answering phones from customers professionally and responding to customer inquiries.
• Following the call center “scripts” when handling different services of real estate.
• Routing inbound calls to the appropriate resources.
• Recognizing customer expectations, clarifying details, solving any challenge and offering answers
• Create a customer's trust in the services and projects that the company offers.
• Provide customized, top quality customer support
• Ensure feedback from the customer to further improve the customer services.
• Selling the company’s services and meeting the targets
• Keep track of all interactions in a comprehensible way in our call center database
• Diverse approach according to the situation
• Keep updated with company developments, products, offerings, etc. and ensure all related information is understand for customer satisfaction
• Setting individual sales targets with the sales team
• Candidate will be responsible for effectively communicating project sales offers

Job Requirement

• At least 1 year + experience in an international call center (Inbound and Outbound)
• Minimum Qualification Intermediate/ O/A Levels
• Fluent in English/Urdu
• Previous experience in a customer support and sales support role
• Familiarity with CRM systems and practices

Skills and Competencies

• Must have good communication and interpersonal interaction skills, and efficient listening
• Self-motivated and passionate person
• Excellent time management and coordination skills
• Excellent customer care attitude.
• Team player and well organized.

Job location: Near Forum Mall Clifton, Karachi

Note: Nearby Candidates will be preferred

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person