Female Concierge - Saudi Only

Overview

Female Concierge - Saudi Only role at Djibouti Palace Kempinski

Location: Saudi Arabia - Yanbu (Onsite). Employment Type: Permanent - Full Time. Compensation: ر.س4,200 - ر.س4,600 / month.

Key Details

Application Deadline: October 31, 2025

Responsibilities

• Plan and supervise concierge operations: oversee daily operations of the concierge desk, ensuring the team handles guest inquiries and requests, including directions, transportation arrangements, and tour reservations.
• Team coordination and grooming: supervise concierge team members, ensuring they are well-groomed and adhere to service standards to contribute to guest satisfaction.
• Training and motivation: conduct onboarding and ongoing on-the-job training; motivate the team to deliver high-quality performance and foster continuous improvement.
• Handle guest requests and complaints: address inquiries and complaints professionally, take corrective actions when necessary, and maintain a log to follow up for full guest satisfaction.
• Liaise with other departments: collaborate with front office, housekeeping, and other departments to ensure accurate information on guest requests, billing, and requirements.
• Maintain local knowledge: stay informed on hotel amenities, services, and local attractions to provide accurate recommendations.
• Supervise luggage handling: oversee storage and handling of guest luggage in accordance with hotel policies.
• Support loyalty program initiatives: keep the team informed about loyalty benefits to enhance guest recognition and loyalty.
• Shift reporting and handover: conduct shift handovers with comprehensive reporting on guest complaints, unusual situations, and follow-up tasks.
• Administrative duties: complete and review reports, participate in briefings, and handle other administrative tasks as needed.
• Additional duties: perform other duties as assigned by the Supervisor or Manager to meet business and hotel requirements.

Qualifications & Experience

Education: Higher College Education

Experience: 1 to 2 years in one of the following roles in an international 5-star hotel is preferable: Receptionist, Guest Relation Officer, or Bell Boy.

Languages: Ability to work and communicate in a multinational environment.
Arabic - excellent oral and written skills; English - excellent oral and written skills; Additional language - beneficial

Competencies

• Supervisory skills
• Luxury hotel experience
• Good communication skills
• General knowledge of tourist and business information
• Knowledge of hotel products and services

Technical Competencies

• Advanced knowledge in Microsoft Office (Word, Excel, PowerPoint)
• Good knowledge of Opera

Individual Characteristics

• People oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Flexible scheduling
• Initiative
• Customer service orientation
• Teamwork / Cooperation
• Oral and listening skills
• Good writing skills
• Friendly and caring attitude

About Kempinski Hotel & Resort Yanbu

Set in a secluded area on the Red Sea, Kempinski Hotel & Resort Yanbu offers luxurious accommodations and amenities, including a private beach, spa and fitness facilities, multiple dining options, and opportunities to explore the local area.